Own complex B2B customer issues end to end, investigate payment and integration problems, triage compliance alerts, and improve support processes while coordinating with Product, Engineering, Sales, and Risk.
Own accounting and liquidity workflows, month-end close, partner billing and audit coordination while challenging external advisors and helping build an AI-first, in-house accounting function.
Own the full sales cycle for Pliant’s commercial payment solutions, building pipeline, closing deals, and sharing market insights to support revenue growth and U.S. expansion.
Leads payment operations across markets, owning operational performance, controls, partner relationships, and scalable processes while ensuring regulated entities meet local requirements.
Lead product strategy and a team of Product Managers across compliance onboarding and credit infrastructure, scaling customer acquisition, onboarding, and credit experiences across 25+ markets.
Own credit risk assessment and high-limit exposures for EEA and UK SME and corporate clients, making credit decisions while improving underwriting standards, documentation, and scalable risk processes.
Assess and manage credit risk for EEA and UK SME and corporate clients, owning high-limit exposures and making credit decisions while improving underwriting standards, workflows, and scalable risk processes.
Own partner onboarding and implementation from signature through launch, then manage strategic accounts to grow adoption and revenue. Coordinate cross-functional teams, solve operational challenges, and build scalable enablement processes.
Leads and develops customer support specialists, owns daily service operations and escalations, and represents the team across the business while improving support quality, processes, and customer experience.
Own and improve the shared agentic tooling framework, building reliable infrastructure, evaluations, and platform checks while helping engineering teams adopt and measure AI-assisted workflows.
Assess and manage credit risk for EEA and UK SME and corporate clients, own high-limit exposures, make credit decisions, and improve scalable, compliant underwriting processes and systems.
Assess and monitor credit risk for EEA and UK SME and corporate clients, own high-limit exposures, make credit decisions, and improve scalable, compliant underwriting processes and systems.
Own complex corporate-client onboarding and risk assessments across European markets, applying KYB, KYC, and AML standards while improving compliance processes, tools, and decision quality.
Own the website strategy and roadmap, coordinate content, performance, and event requests, and improve site quality through hands-on CMS work, technical SEO, analytics, and cross-functional collaboration.
Support client onboarding, risk profiling, and transaction surveillance while using Python, automation, and AI tools to improve compliance workflows and monitoring in collaboration with Compliance, Risk, Product, and Engineering.
Own strategic partner relationships and performance by building tailored success plans, tracking KPIs, identifying expansion opportunities, and coordinating internal teams to improve partner outcomes.
Coordinate privacy compliance across jurisdictions and develop Pliant’s AI governance framework, assessing AI systems and use cases while partnering with internal teams and external legal firms.
Own the UK entity’s operational risk framework for a card-issuing e-money business, covering governance, safeguarding, incident management, resilience, outsourcing, regulatory engagement and risk culture.
Drive UK travel-sector growth by sourcing and closing business customers, shaping market-specific messaging and go-to-market strategy, and sharing customer and market insights with sales, product, and marketing teams.
Build Pliant’s UK and Ireland commercial presence by acquiring and retaining customers, managing the full sales cycle, and shaping local go-to-market strategy and product direction.
Own card program launches from scoping through go-live, including scheme and partner setup, testing, and digital wallets; then maintain compliance and program health while coordinating internal teams and external partners.
Own outbound prospecting for Pliant’s US sales team, qualify finance leaders through discovery, refine messaging with sales leadership, and develop toward an Account Executive closing role.
Generate and qualify new business opportunities across the DACH market through targeted outbound prospecting, discovery calls, and relationship nurturing, while refining messaging with sales leadership.
Own a partner-referred customer pipeline from handover through onboarding, activation, and deal closure, presenting tailored demos and coordinating with Risk and Compliance to resolve onboarding blockers.
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