About Ping Identity:
At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.
Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.
While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.
We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.
Role Summary:
The Principal Technical Account Manager is an architectural visionary and a strategic director for Ping’s most complex, high-risk global accounts. Engaging directly with C-suite and VP-level stakeholders, you will align long-term business vision with technical governance and scale. Beyond individual account management, you own the evolution of global TAM delivery. You will define the strategic KPIs used by the organization, shape company-wide product strategy based on enterprise insights, and drive the integration of predictive AI analytics into global service delivery frameworks.
You will:
You have:
You have an advantage if:
Salary Range
$190k to $220k
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping:
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special:
Our Benefits:
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
Own complex post-sale technical relationships, guiding strategic customers through implementation, adoption, and renewal while advising on identity, access, device trust, and SaaS security.
Lead a team of Technical Account Managers to ensure the technical success of SMB merchants, guiding them through product integration and optimization strategies.
As a Lead Technical Account Manager, you will leverage your technical expertise and relationship management skills to enhance product adoption and customer satisfaction for Public Sector clients.
Serve as the technical support engineering contact for strategic customers, resolving complex issues, providing proactive guidance, and partnering across teams to improve customer outcomes and support processes.
Lead the implementation and evolution of ServiceNow's Integrated Risk Management module, translating business requirements into technical solutions while guiding a team through agile methodologies.
