Pilot is a modern connectivity company based in New York City. We deliver fiber-optic internet and network services to businesses with no contracts, backed by a 100% uptime guarantee and 24/7 proactive support.
We're a passionate, close-knit team that believes businesses have more important things to worry about than their internet connection. Our top priority is enabling extraordinary work across all industries with connectivity solutions that are adaptive, agile, and designed with the customer in mind.
ON A TYPICAL DAY YOU’LL
Direct & Inbound Sales Support
Manage the Direct Sales lead generation process, including training, oversight of outside lead generation contractors, and ensure annual lead generation across Pilot’s building portfolio
Support the Direct and Inbound Sales team through prospect research, meeting preparation, and other administrative tasks as needed
Facilitate prospect and customer edits, including terms of service and addendum reviews, to support the sales team through the sales process.
Support the team with opportunity creation, pipeline staging, forecasting, and regular opportunity reviews.
General Sales Support
Provide broad administrative support across sales functions as needed, helping the team stay organized and focused on revenue-generating activities
Create and curate team training materials and facilitate relevant trainings to support upskilling, knowledge sharing, and process improvement.
Ensure data accuracy and integrity by reviewing newly created Pilot services in Salesforce CRM and addressing any discrepancies.
WHAT WE’RE LOOKING FOR
3–5 years of experience in a coordinator, project coordination, or administrative operations role, preferably within a B2B, telecom, real estate, or technology environment
Demonstrated project management skills — ability to manage multiple concurrent workstreams, track milestones, and drive projects to completion with internal and external stakeholders
Experience with Salesforce CRM required; ability to maintain data hygiene, navigate records, and perform QC across object types
Proficiency in Google Workspace (Sheets, Docs, Slides) required; Microsoft Office a plus
Strong written and verbal communication skills, with the ability to interact professionally with external partners including building management, contractors, and brokers
Exceptional organizational skills and attention to detail, particularly when managing time-sensitive documents such as access agreements and certificates of insurance
Comfortable working independently and managing competing priorities without close supervision, while knowing when to escalate
Familiarity with telecommunications, real estate, or infrastructure services is a plus; demonstrated ability to quickly learn technical products and internal processes is a must
Ability to work in a hybrid environment with a minimum of 3 days per week in our New York City office
PILOT’S PAY & PERKS
Base salary of $75,000 - $90,000
Company-sponsored Medical, Dental, Vision Coverage
Company-sponsored 401(k)
Commuter & Wellness Reimbursement
Competitive PTO
At Pilot, we believe differences make us stronger, and that our diversity is something to celebrate. Pilot hires without regard to race, color, religion or belief, national, social or ethnic origin, sex (and pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
Pilot Fiber, Inc. is not open to third-party solicitation or resumes for our posted positions. Any resume submitted to a Pilot Fiber, Inc. employee by a recruiting firm that does not have a valid, written search agreement with us will be considered a referral, regardless of whether it is submitted for a posted position or for general consideration, and no matter how it is submitted (via email, the Internet, or other means). No fee will be paid in the event a candidate is hired by Pilot Fiber, Inc. as a result of the referral or through other means.
VISA SPONSORSHIP NOT AVAILABLE
Coordinate sales operations by validating opportunities, reconciling orders, contracts, and payments, managing hardware shipments, and supporting customer billing and subscription questions.
Coordinates daily sales-team priorities and follow-ups while supporting customers, quotes, orders, CRM records, reporting, and communication across departments to keep sales activities moving forward.
Create accurate quotations, guide customers to suitable scientific products, and follow enquiries through to orders while collaborating with Sales, Customer Service, Supply Chain, and Operations.
Assistente Comercial apoia a equipe comercial e corretores, acompanha negociações e devolutivas diariamente e contribui para transformar oportunidades em negócios.
Coordinate sales opportunity approvals, order and payment reconciliation, hardware shipments, and customer billing inquiries while supporting the Paris sales team and improving daily operations.
