🕒 2 days ago
Leads a large intake team and dedicated call center, overseeing authorization workflows, employee development, productivity, customer escalations, and cross-functional process improvements.
Associate Manager - Instock
🕒 10 days ago
Inventory OperationsSupply ChainE-commerce OperationsTeam Management
📜 Description
- Manage In-Stock Specialists, setting goals, assigning work, and monitoring SLAs and inventory health metrics.
- Hire, onboard, coach, review, and support the career development of direct reports.
- Manage team rituals, capacity, workload distribution, and coverage.
- Lead cross-functional projects from scope and timelines through delivery and success measurement.
- Identify and drive automation and process improvements across the team.
- Present inventory reporting to leadership and resolve complex vendor, catalogue, or marketplace escalations.
🛠️ Requirements
- 2+ years of experience in inventory operations, supply chain, or e-commerce operations, including ownership of core inventory processes.
- Experience managing or leading a team, including hiring, coaching, and performance management.
- Strong project management skills and fluency in inventory health metrics, forecasting, and ordering.
- Ability to synthesize data from multiple systems, including Snowflake or brand selling accounts, for leadership reporting.
- Track record of delivering process or automation improvements using AI tools, scripts, or workflow automation.
- E-commerce marketplace experience is strongly preferred; excellent written and verbal communication skills.
Full job description
Job Description
ASSOCIATE MANAGER, IN-STOCK OPERATIONS
Role Summary
The Associate Manager, In-Stock Operations leads a team of In-Stock Specialists, translating individual execution into consistent team-wide performance. You own the team's output quality, capacity, and development - setting priorities, unblocking your team, and driving the projects that move inventory health metrics forward. You are accountable for your team's results, not just your own.
What You'll Do
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Manage a team of In-Stock Specialists (I, II, and Senior) - setting goals, assigning work, and monitoring performance against SLAs and inventory health metrics (DIO, in-stock rate).
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Own hiring, onboarding, performance reviews, coaching, and career development for direct reports.
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Run team rituals (1:1s, stand-ups, retros) and maintain a clear view of team capacity, workload distribution, and coverage.
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Lead cross-functional projects end-to-end (e.g., WBR, new brand onboarding, expiration-date programme) - defining scope, timelines, and success metrics, and coordinating across brand management, the US team, and leadership.
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Identify and prioritize automation and process-improvement opportunities across the team, and hold owners accountable for shipping them.
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Own and present WBR-level reporting and inventory health metrics to leadership, translating data into a clear narrative and action plan.
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Serve as the escalation point for complex vendor, catalogue, or marketplace issues that require cross-team coordination or leadership visibility.
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Partner with brand management and marketplace leads to align on inventory strategy and proactively manage risk.
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Build and maintain team documentation, training materials, and onboarding processes so the team scales without you as a bottleneck.
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