AI Business Partner & Design Manager

Quick answer: what is this job?

PALO IT is hiring an AI Business Partner & Design Manager in CDMX to bridge business goals and design execution, helping clients move from AI ambition to shipped outcomes. This client-facing role requires collaboration with various stakeholders to frame AI's value and lead design work that results in impactful products.

Who We Are

Building the AI-first frontier enterprise.

We are a global technology consultancy with a trademarked, AI-first approach, Gen-e2™. It redefines how enterprises build digital products and transform their organizations with AI. We do the right thing, and we do it right. We're proud to be a World Economic Forum New Champion, and a B Corp-certified company.

• We are small enough to care locally, big enough to deliver globally (9 countries, 400+ experts from 50+ nationalities)

• We are becoming an agentic organization, adopting the AI-native operating model we bring to our clients.

• We are robust and resilient (100% independent, 0 debt, founded 2009)

• We are AI-native professionals who invest in what we believe and work as a collective intelligence

• We are positive, courageous and deliver at the leading edge

What does an AI Business Partner & Design Manager do at PALO IT?

As an AI Business Partner & Design Manager at PALO IT, you will:

• Facilitate AI discovery and prioritization with client leadership by designing and running workshops that map opportunities across businesses.

• Partner with client stakeholders to define AI strategies linked to business goals, translating them into actionable roadmaps for delivery teams.

• Lead design initiatives end-to-end, utilizing design thinking and usability testing to ensure that decisions are grounded in evidence.

• Identify appropriate AI applications across industries, guiding clients through adoption with a focus on change management and scalability.

• Coordinate and mentor designers and AI specialists from delivery squads, setting high standards for the work produced and nurturing team growth.

• Engage hands-on with AI tools to prototype, demonstrate, and validate proposals.

• Analyze market trends and user insights to inform design strategies that meet genuine needs with viable technology.

• Champion responsible AI practices concerning privacy, security, and accessibility, raising standards internally and externally.

• Support business development by shaping proposals and engaging in commercial conversations to expand existing accounts.

What experience do you need for this role?

You're a strong fit for the AI Business Partner & Design Manager role if you have:

• Fully bilingual in Spanish and English, facilitating communication with global clients and teams.

• 8+ years of experience in product design, AI strategy, or business transformation, preferably in consultancy or client-facing roles.

• Proven facilitator skills, comfortable leading discussions among senior stakeholders with differing opinions to navigate towards decisions.

• Hands-on experience with AI tools and platforms, articulating where they excel and their limitations.

• Ability to lead cross-functional teams without formal authority and promote collaborative work environments.

• Excellent communication skills, adept at transitioning between technical discussions and broader executive conversations.

• Demonstrated experience managing client relationships, including overseeing the commercial aspects.

• Knowledge of responsible AI practices, including privacy, security, and accessibility considerations.

Good to know: This role is within enterprise transformation, currently focusing on significant projects in education. Expect deeper engagement with one or two key accounts rather than a broad spread across many.

More About PALO IT

Join PALO IT for the opportunity to be part of a forward-thinking, collaborative environment with a passionate international team pushing the boundaries of AI-native development. Access continuous personal and professional growth through PALO IT Academy, specialized training, R&D projects, and a knowledge-sharing culture. Enjoy global opportunities for international mobility and collaboration with visionary clients and frontier tech partners.

Diversity, Equity, and Inclusion

As a B Corp, PALO IT provides equal opportunities and assesses candidates solely on skills, potential, and motivation. We welcome applications regardless of gender identity or expression, sexual orientation, age, background, ethnicity, religion, disability, or any other protected attribute.

Frequently asked questions about this role

Q: What is the work model?
A: Hybrid