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Own the product lifecycle for complaint resolution, transforming manual customer-service workflows into automated processes through AI, system integrations, and continuous performance optimization.
Own the product direction for commercial real estate investment software, leading discovery, customer validation, roadmap prioritization, prototyping, and feature delivery with enterprise clients and cross-functional teams.
Own complex product areas for a prepaid tuition 529 platform, guiding discovery, requirements, development, testing, and launch while aligning engineering, operations, clients, and partners.
Own product strategy and delivery for AI-powered dealership communications, translating user needs into roadmaps and requirements while coordinating engineering, vendors, sales, and customer success.
Own the roadmap for MSP use of a Digital Employee Experience platform, shaping multi-customer workflows and features that help service providers monitor and improve employee technology experiences.
