As the Head of Customer Operations, you will lead the Ovoko’s customer-facing operations across the company. Your mission will be to build an efficient, scalable and product-led operating model that connects Customer Support with relevant Ovoko business areas such as product, shipping, supply, demand, warehouses and other.
You will take ownership of a 70-person Customer Support department, understand the root causes behind customer tickets and ensure that problems are solved by the teams that can remove them permanently. This is a transformation role for an analytical and operationally strong leader who can understand the full business, challenge the current setup and turn a complex environment into clear ownership, processes and measurable results.
WHO WE ARE Ovoko is transforming Europe’s €30B+ used car parts market - a massive, fragmented industry still largely offline. We connect 7,000+ scrapyard owners, car parts sellers and dismantlers with millions of buyers through our marketplace, SaaS and logistics platform, making it effortless to trade parts across borders. With over 42 million parts listed, we’ve grown into one of Europe’s fastest-scaling e-commerce companies, but the real opportunity lies ahead, as we build a real category-defining platform worldwide. SALARY The offered salary for this position starts from 6000 € gross per month. Please keep in mind that we are also open to discuss your salary expectations based on your competencies and experience. WHAT WE OFFER • Private health insurance • Employee stock option plan (ESOP) • Learning budget for your personal and professional growth • Commuting perks (covered parking or public transport to choose from) • Everyday snacks and drinks • Onsite gym • Top-notch hardware and software (MacOS or Windows to choose from) • The opportunity to work from anywhere up to 30 days per year • Employee referral program Discover all our perks by visiting our website: https://about.ovoko.com/career/#perks
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