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LATAM Resident Support

🕒 yesterday
📍 🇲🇽 Mexico - Remote💰 $1k - $1.2k / month🥁 Junior🤝 Customer Success Manager📢 🇬🇧 English Required📢 🇪🇸 Spanish Required💼 Full-Time
Bilingual CommunicationResident SupportLease RenewalsCustomer Service

📜 Description

  • Assist residents with inquiries related to billing, maintenance, leasing, and community policies in both English and Spanish.
  • Respond promptly via phone, email, or resident portals.
  • Track lease expirations and manage the renewal process.
  • Identify residents at risk of non-renewal and implement retention strategies.
  • Provide bilingual communication support between residents, vendors, and the property team.
  • Maintain accurate digital records of renewals and communications.

🛠️ Requirements

  • Minimum 1–2 years of experience in property management, resident relations, leasing support, or customer service.
  • Fluent in both English and Spanish (written and spoken).
  • Experience in renewal management, resident retention, or customer support preferred.
  • Familiarity with property management software (AppFolio, Buildium, Yardi, or similar).
  • Excellent communication, conflict resolution, and problem-solving skills.
  • Strong organizational skills with the ability to manage multiple timelines and resident cases.

Benefits

  • Ongoing training and career growth opportunities
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