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AI Support Engineer, Government - Washington, D.C.

🕒 4 days ago
User OperationsEngineeringSupport EngineeringSaaS Troubleshooting

📜 Description

  • Support public sector customers, including U.S. Government agencies, by troubleshooting complex issues and translating security and compliance needs into clear next steps.
  • Become a trusted expert on OpenAI's products and platform, serving as a go-to resource for complex technical issues.
  • Serve as a critical escalation point for complex technical issues, partnering closely with customers and Engineering teams to resolve problems.
  • Drive operational excellence by identifying opportunities for automation and AI-powered workflows to improve team efficiency.

🛠️ Requirements

  • Have 8+ years of experience in User Operations, Engineering, Support Engineering or similar technical roles, ideally within high-growth tech startups or other fast-paced environments.
  • Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g., Python) for automating repetitive tasks and integrating tools.
  • Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.
  • Polished enterprise communication and are calm with high-stakes customers during live incident calls
  • Proven experience building strong relationships with customers and cross-functional partners to drive resolution to complex issues.
  • Exceptional critical thinker and problem solver with the ability to clearly communicate complex technical issues to both customers and internal teams.
  • Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.
  • Bring a humble, team first mindset, a genuine eagerness to help others, and the curiosity to quickly learn whatever knowledge is needed to help both your teammates and our customers succeed.
  • Bachelor’s degree in Computer Science, Computer Engineering, another relevant technical field, or equivalent practical experience.

Benefits

  • Provide occasional holiday and weekend support on call coverage as needed.
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