Leads daily customer support operations for assigned state programs, managing and developing a team of Support Specialists while driving service quality, performance metrics, and continuous improvement.
Drive growth at Odyssey by managing pipelines, supporting proposals, and creating strategic materials while collaborating with commercial leadership.
Supports the CEO and COO through proactive calendar, travel, and meeting coordination while managing office operations, team events, supplies, and workplace logistics as the organization grows.
Build and own full-stack systems for education program eligibility, fund ledgers, and payments marketplaces, taking features from design through production while shaping scalable services, APIs, data models, and user experiences.
Build and own full-stack platform features for education programs, including eligibility systems, fund ledgers, APIs, and marketplace experiences, from technical design through deployment and ongoing improvement.
Own and mature Odyssey’s security posture by building security programs, assessing and remediating risks, embedding controls across applications and cloud infrastructure, and advancing secure development practices.
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