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Technical Account Manager (US)

🕒 10 days ago
Technical Account ManagementSolutions ArchitectureCustomer EngineeringSite Reliability Engineering

📜 Description

  • Act as the dedicated technical point of contact for a portfolio of strategic top tier customers.
  • Lead the technical handoff from Sales Engineering to ensure continuity from implementation into ongoing operations.
  • Continuously assess customer deployments to identify risks around scalability, reliability, performance, and maintainability.
  • Oversee technical support intake, issue management, and high-severity support cases.
  • Analyze support activity and recurring issues to drive preventative action plans.

🛠️ Requirements

  • Strong experience in Technical Account Management, Solutions Architecture, or a similar customer-facing technical role.
  • Deep understanding of cloud infrastructure, distributed systems, APIs, integrations, and platform operations.
  • Experience diagnosing performance, reliability, and scalability challenges in production environments.
  • Ability to translate complex technical topics into actionable recommendations for both technical and business stakeholders.
  • Confident in building trust with senior technical stakeholders and aligning internal teams around customer outcomes.

Benefits

  • Ownership 💪 – Our core value is to "empower others," and we mean it—you'll get a slice of n8n with equity.
  • Europe: 30 days of vacation, plus public holidays wherever you are.
  • US: 20 vacation days
  • 8 sick days
  • Europe: We provide benefits according to local country norms.*
  • Europe: We provide pension contributions according to local country norms.*
  • US: 401(k) retirement plan with a 4% employer match.
  • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
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