We are looking for a German Speaking Service Desk Agent to join an international IT support team. In this role, you will provide first-line technical support to end users, handle incidents and service requests, and ensure high-quality customer service in a multilingual environment.
Your responsibilities will include:
Requirements
Nice to have
Benefits
Own escalated customer IT incidents from triage through resolution, troubleshoot Microsoft 365 and endpoint issues, coach Tier 1 engineers, and improve service quality through clear communication and root-cause follow-up.
As an IT Support Specialist, you'll deliver exceptional support to a global workforce, enhancing IT operations through automation and process improvements while managing various technologies.
Tu assureras l’exploitation et l’amélioration de l’infrastructure Azure, des identités et des services de sécurité, en automatisant les changements par le code et en contribuant à la résolution des incidents complexes.
Own second-line IT support and the administration, maintenance, and improvement of Windows, macOS, and Linux environments, covering endpoint management, Microsoft 365, identity, infrastructure, and automation.
Plan and execute customer software upgrades across Linux-based, mission-critical call-handling environments, coordinating maintenance windows, validating compatibility, resolving issues, and documenting procedures and outcomes.
