Success Engineer (Global)

Metabase is the easiest way for people to get insights from their data, from tiny startups who get up and running quickly to major corporations with tens of thousands of users. That's why people love us.   We bring data tools with the elegance and simplicity of consumer products to the crufty world of enterprise business intelligence. We provide an opinionated open source starting point for how companies should measure, analyze and share their data, which is used by tens of thousands of companies. We're a global team (50% outside the US), fully distributed (from Thailand to California), who get things done asynchronously, with plenty of uninterrupted time, supporting each other to do the best work of our careers. We offer flexibility (define your own schedule and work from wherever you want), autonomy, and an environment that fosters growth, learning, and development. We're relentlessly user-focused and believe in building long-term value, not short-term hacks. And we raised a $30M Series B to take our approach to the next level for years to come.   For U.S. applicants: Metabase participates in the federal E-Verify program, which confirms employment authorization of newly hired U.S. based employees. E-Verify is not used as a tool to pre-screen candidates and is only initiated upon hire.   E-Verify Participation Notice (English/Spanish) Right to Work Notice (English/Spanish)

What you’ll do

Talk to our users to understand their goals and challenges

Help customers design and optimize their Metabase implementation

Guide customers how to get data from all the various places it lives, transform it into useful shapes, and convert their questions into actual queries that can be executed.

Solve complex problems and troubleshoot customer issues

Collaborate with our technical communicators to create educational materials for our customers

Serve as the voice of the customer to our product and engineering teams and help drive product development

About you

Enjoy helping people and solving their problems

Strong technical background with 3+ years of experience writing production code, administering systems, and/or managing databases

Strong database and SQL skills

Nice to have

Experience with Metabase or other BI tools

Experience working for an open source product

Fluency in multiple languages (this is helpful as our users are worldwide)

Why join us?

We operate as a fully remote, async team. Work where and when you’re most productive - we trust you to get your work done. Meetings are rare, efficient, and your time is respected.

Every week brings new complex challenges and opportunities to learn. If you thrive on solving complex problems and enjoy continuous learning, you'll find this role exciting and engaging.

You’ll contribute to a tool that empowers users to unlock insights in their data without relying on a data team.

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