Are you a hands-on leader who knows how to develop a team, create structure and turn enquiries into brilliant guest experiences and confirmed bookings? Then keep reading!
Zoku provides a home for business travellers who want to live in a city for a few days or even a few months. We’re a new type of business hotel offering a relaxed place to live, work and socialise – while connecting residents with the local scene. Join an international team of driven, proactive and fun-loving Zokus who share a passion for connecting people across the globe.
TELL ME MORE
As our Reservations Manager, you will lead our central Reservations team and take ownership of the reservation journey across all four Zoku locations.
For many residents and bookers, Reservations is their very first contact with Zoku. You will ensure that the warm, genuine and unmistakably Zoku welcome guests experience in our spaces begins with their very first call or email.
You will create the structure, standards and working environment that enable the team to provide excellent service while achieving strong commercial results. You will develop the team, improve processes and ensure that individual and group enquiries are handled quickly, accurately and with the distinctive Zoku touch.
You will work from our Support Office in Amsterdam, report to the Director Commercial and collaborate closely with Revenue, Sales, Meetings & Events, Marketing and our operational teams.
WHAT WILL YOU DO?
No day looks the same as a Reservations Manager, but here’s a glimpse of what you can expect:
Lead and develop the team
Lead, coach and support a team of eight Reservations team members. Set clear expectations and goals, hold regular check-ins and provide continuous feedback to help the team grow and perform at its best.
Create a memorable first impression
Make sure every resident, booker and partner receives a warm, genuine and personal welcome from their very first interaction with Zoku. Set clear communication standards across telephone, email and other guest communication channels.
Drive performance and conversion
Monitor performance through clear KPIs, including response times, conversion, call handling, upselling and service quality. Identify opportunities and take action to improve both commercial results and the guest experience.
Own the reservations operation
Ensure that individual and group reservations are handled accurately, efficiently and consistently across all Zoku locations. Manage priorities, create clear ways of working and step into the daily operation when additional support is needed.
Turn group enquiries into business
Own the group reservations process and directly manage the Groups & Events Coordinator. Ensure enquiries are properly qualified, followed up and converted, with accurate information in the PMS and clear handovers to Sales, Meetings & Events and Operations.
Collaborate across the business
Work closely with Revenue Management on occupancy, rates, availability and booking trends, and with Sales on qualified leads, corporate accounts and partner relationships. Share relevant insights and ensure smooth handovers between Reservations and the wider business.
Improve processes, systems and knowledge
Own and continuously improve the procedures, standards and systems used within Reservations. Ensure the team uses the PMS, GDS, OTA platforms and other reservation tools correctly and consistently.
Create structured onboarding and ongoing training covering systems, procedures, commercial awareness and customer service.
WHAT’S IN IT FOR YOU?
A salary starting from €3,300 gross per month, based on your experience and know-how.
A full-time position of 40 hours per week, based at our Support Office in Amsterdam.
A hybrid working policy that allows you to work from home up to two days per week.
Cool benefits, including a free after-work drink, various discounts and friends-and-family rates at all Zoku locations.
An international and purpose-driven company with colleagues from across the globe.
On-the-job development opportunities and regular events to celebrate achievements and milestones.
A personal Swapfiets or travel allowance for commutes of more than 1 km.
Manage rostering and temporary shift placements, match candidates to suitable shifts, resolve scheduling challenges, and build strong client and candidate relationships to support daily operations and business growth.
Analisa e aprimora fluxos operacionais, acompanha indicadores e controles, desenvolve dashboards e materiais de apoio e realiza rotinas administrativas para apoiar decisões e melhorias de processos.
Gerencia processos internacionais de marcas, orienta clientes sobre proteção e gestão de marcas e coordena escritórios correspondentes, prazos, custos e invoices para manter o portfólio atualizado e eficiente.
Own accurate loan booking and ongoing facility management across syndicated, agency, and bilateral lending, ensuring operational accuracy, timely processing, and a reliable borrower experience.
Process and monitor custody operations for retirement plans, including reviewing incoming funds, correcting plan and participant records, settling trades, reconciling balances, and resolving operational discrepancies.
