Healthcare Australia (HCA) is the leading healthcare recruitment solutions provider of nursing staff, aged/disability care workers and medical specialist placements in Australia with operations in every state and territory.
We are looking for an Operations Consultant to join our Workforce team. In this role, you’ll be at the heart of our operations, managing rostering and temporary shift placements while building strong relationships with clients and candidates. You will contribute to the smooth running of daily operations and support the growth of our business through innovative problem-solving and client engagement.
Day to day!
Lets talk about you!
We’re looking for someone with experience in a customer service, rostering, sales, or recruitment environment, strong customer service and relationship management skills, excellent verbal and written communication, and a problem-solving, lateral-thinking approach with strong organisational abilities, who is proficient in MS Office, can work independently and collaboratively.
Why you’ll love working with us!
To be part of a brand with heart – helping connect people to meaningful work in Australia apply for a role with us today. If you have any questions, please contact Renata Lage at renata.lage@healthcareaustralia.com.au
At HCA we are committed to embracing diversity and committed to providing a safe working environment.
Manage fee administration across client accounts, including maintaining fee data, processing debits and refunds, validating documentation, and responding to queries while supporting account-opening and related operations.
Process and check daily operations work accurately and on time, respond to client and internal enquiries, maintain data quality, and support regulatory compliance and service standards.
Manage end-to-end rewards fulfillment, vendor coordination, inventory tracking, redemption processing, customer escalations, and reporting while ensuring compliance and timely delivery.
Process sales orders accurately, resolve order discrepancies with customers, research account details across systems, and coordinate with internal teams to support a smooth purchasing experience.
Process sales orders accurately, resolve order discrepancies with customers, research account details across systems, and coordinate with internal teams to support successful purchases and a strong customer experience.
