LBC Mortgage is a Los Angeles–based mortgage company with over 20 years of industry experience. We are focused on building a strong, system-driven sales operation and delivering an exceptional customer experience. Our team is growing fast, and we are looking for a Call Center Manager who can take ownership of our call center operations and help us scale with structure, performance, and accountability.
We are looking for an experienced Call Center Manager to lead our team of call center representatives and loan-related support staff. This person will be responsible for day-to-day call center operations, team performance, training, quality assurance, and ensuring a high level of professionalism and customer satisfaction.
The ideal candidate has experience managing a call center in the mortgage, lending, or financial services industry and understands how to drive results through clear KPIs, coaching, and process improvement.
At LBC Mortgage, we don’t just want someone to manage a team — we want a leader who can help us build a high-performing call center that drives results and supports our sales growth. If you are passionate about team leadership, structure, and performance, this is the perfect opportunity to grow with a company that is scaling fast.
Manage patient registration and appointment scheduling, answer calls and emails, and coordinate with physical therapists while providing accurate, empathetic support in a fast-paced call center.
Εξυπηρετεί ιδιώτες πελάτες τράπεζας σε εισερχόμενες κλήσεις και διαχειρίζεται αιτήματα σχετικά με κάρτες και e-banking, παρέχοντας επαγγελματική και αποτελεσματική υποστήριξη.
Call Center Representatives will utilize exceptional communication skills and analytical abilities to support client operations by managing calls and documenting sensitive information accurately.
Handle inbound leads, outbound follow-ups, and cold calls for roofing and custom home services, qualifying prospects, booking consultations, and keeping call records and lead pipeline information current.
Handle inbound lead calls, outbound follow-ups, and cold-calling campaigns for roofing and custom home services, qualifying prospects, booking consultations, and keeping lead records accurate.
