Leads customer support training, coaching, and quality assurance while overseeing day-to-day Notary Support operations, resolving escalations, and improving service delivery and team performance.
Coordinates cross-functional web and product projects from discovery through launch, improving customer experiences, conversion, and retention through website updates, experimentation, and data-informed iteration.
Leads software development teams responsible for a contract platform and CMS editor, setting technical direction, coaching developers, managing delivery, and advancing AI-assisted engineering practices.
Partner with Product Owners to design experiments, analyze customer behavior, and turn complex data into actionable recommendations that shape product roadmaps, improve customer journeys, and strengthen business decisions.
Lead the strategy and lifecycle of LawDepot’s eSign product, shaping its roadmap, improving customer experience and conversion, and using data-driven monetization to deliver measurable business growth.
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