Koru is an AI-first UX design consultancy that has designed complex software for US enterprise healthcare and technology companies since 2011. Our clients, both incumbents and startups, build EHRs, population health and payer platforms, pharmacy workflows, care management and patient engagement products, where getting it wrong has real consequences. We work as an embedded extension of their product teams. Over 1,500 healthcare UX projects and several iF Design Awards later, we are a team of about 25+ designers.
AI is now part of every product and every workflow, so we expect real fluency on both sides: using AI to do better work, and designing AI and agentic experiences that people can trust. That fluency is the baseline. What sets a team apart is the judgement on top of it: understanding the context, making the right calls and standing behind what ships. That is what we hire for and grow at Koru, and we are small enough that every leader shapes how the firm works.
You have led client-facing design teams and accounts, and you want to be measured on the results. We match the level to what you bring.
You may hold a title today like Associate UX Director, Design Director, Senior Manager – UX or Principal UX Consultant. We care less about your title and more about the scope you have actually held.
You are a design leader first. You set the design direction for complex healthcare and enterprise products, raise the quality of the work, and grow the designers who do it. You also own the client relationship and the health of the account, and you are measured on both the quality of the design and the business results. Depending on the experience you bring, that means leading a design pod across several clients, or a large enterprise account with a team of designers, researchers and PMs. At senior levels, you will also work with Koru's leadership on pitches and new client opportunities.
Requirements
You have done this before, with clients.
You lead like an owner.
This is a leadership hire, so our process is built around conversations and evidence, not tests.
After an initial check with our HR team, you can expect:
We set your level and title at the end of this process, based on the scope of client work and teams we see you are ready to lead, not the title you hold today.
Benefits
Compensation is competitive and matched to your level. We will discuss it openly once we understand where you fit.
People who prove themselves here grow quickly in scope and responsibility.
Leads global partner delivery, success, and health teams to scale high-quality Claude deployments, build partner capabilities, and ensure enterprise implementations reach production and deliver measurable customer impact.
Oversee small-molecule drug substance process chemistry from late-stage development through validation, coordinating CDMOs and internal CMC teams and supporting manufacturing, regulatory submissions, and quality audits.
Leads the IT Governance function and a team of 10, owning portfolio, performance, and financial governance to enable transparent investment decisions and reliable enterprise-wide insights.
Lead a connected patient experience strategy across care, onboarding, ongoing support, and community engagement, partnering with DTP and cross-functional teams to improve the patient journey.
Leads Evidence Action’s evidence function across monitoring, evaluation, cost-effectiveness, and epidemiology, setting strategy and quality standards to guide program improvement, scale-up, and wind-down decisions.
