Leads and coaches Product Support Specialists while overseeing client escalations, Salesforce support operations, hardware troubleshooting, and process improvements across a hardware-and-software product.
Leads strategic customer implementations of hardware and software, owning project plans, deployment, training, stakeholder relationships, and process improvements through successful handoff to clinical success teams.
Own the strategy, packaging, pricing, and billing for Assisted Living and Memory Care products, tying AI and device performance to adoption, measurable customer ROI, and safer, more efficient care.
Own strategic relationships with senior living operators, driving product adoption, measurable ROI, renewals, and expansion while partnering with executives and mentoring customer success colleagues.
Provides hands-on field support for connected-device installations in senior living communities, including site readiness checks, device servicing, quality assurance, troubleshooting, and coordination with implementation teams.
Build and scale backend systems that process real-time device data and power reliable EHR integrations, while shaping event-driven architecture, improving engineering practices, and mentoring engineers.
Lead the embedded software team responsible for application software, fleet reliability, OTA releases, and device behavior across production hardware, partnering closely with hardware, firmware, and JDM teams.
Page 1 · 7 results
