Leads the design, launch, and scaling of customer Community Health Worker programs, translating strategic goals into operational plans while coordinating cross-functional teams and using data to improve performance.
As a Customer Success Manager, you will orchestrate project implementations, manage healthcare customer relationships, and ensure seamless platform adoption while driving retention and contract expansion.
Coordinates community health worker program operations across multiple sites, supporting program managers, organizing events and training, maintaining records, and analyzing data to improve program quality.
Leads People strategy and operations, building scalable, auditable HR systems, strengthening hiring and performance processes, and supporting a growing workforce and company culture.
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