๐ 12 days ago
Handle customer queries and operational issues, resolve delivery problems quickly, and improve the support experience for parcel recipients through clear communication, empathy, and attention to detail.
Handle customer queries and operational issues, resolve delivery problems quickly, and improve the support experience for parcel recipients through clear communication, empathy, and attention to detail.
Build and operate backend systems and tooling for a parcel delivery network, owning features from discovery through deployment and monitoring while improving driver navigation, routing, telemetry, and parcel tracking.
Lead the Routing Squadโs technical strategy and engineering team, building scalable planning systems for routing optimisation, supply-demand matching, parcel distribution, forecasting, and logistics operations.
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