🕒 2 days ago
Provide day-to-day IT support to employees by troubleshooting Windows and macOS devices, preparing and tracking IT assets, and helping new joiners with device setup and account access.
Systems Support Administrator
📅 May 21
JIRA Service DeskLinuxWindowsmacOS
📜 Description
- Escalate and resolve incidents and service requests through JIRA Service Desk.
- Monitor and maintain physical and logical systems, enterprise storage platforms, and file systems.
- Administer OS images, Linux and Windows application packages, license servers, and services.
- Support render-farm software and monitor system health, performance, and infrastructure alerts.
- Document systems and processes in Confluence and collaborate on technical projects supporting artists and production workflows.
- Provide support outside working hours as part of an on-call rotation.
🛠️ Requirements
- 3+ years in a level 1 IT position or similar role.
- Hands-on hardware build, upgrade, and repair experience.
- Support and deployment experience with Red Hat-based Linux, Windows, macOS, and applications.
- Active Directory management and basic scripting with PowerShell, Bash, or Python.
- Basic knowledge of Git or other version-control workflows.
- Understanding of enterprise storage and file systems such as GPFS, Isilon, or ZFS; VMware ESXi administration and virtualization fundamentals.
- Strong customer-facing experience, problem-solving skills, teamwork, adaptability under pressure, and communication skills.
Full job description
The multi-Oscar-winning creative Film & Episodic studio, at Framestore has worked with some of the greatest storytellers in film today. Collaborating with directors and producers across the complete filmmaking process to help design, plan and create beautiful images, we focus on finding innovative creative solutions to support their vision and set new standards for visual effects in cinema.
Framestore combines talent and technology to bring life to everything we create. Driven by creativity and inspired by the future, we set out every day to reframe the possible.
About the role
The Systems team is responsible for designing, implementing, maintaining and troubleshooting the technology infrastructure. This includes, but not limited to, storage, networking, workstations, cloud, virtualisation and rendering. We invest time into training and mentoring. If you would like working with a local team that has a large global presence, want to learn and develop on the job, and become a part of a team that helps support the creation of some of the best Visual effects in Cinema, then look no more. Framestore awaits you!
This is a hybrid role (in-person and remote) in Montreal.
What you’ll do:
The Systems Support Administrator will be part of the Systems Support team. They act as an escalation point for the IT Support team which is also part of the Systems Support team supporting studios across North America.
Escalation support for all incidents and requests using JIRA service desk
Support of storage requests
Monitors and maintains a variety of physical and logical systems
Administration of the OS images and Linux/Windows application packages.
Management of the Licences servers and services
Support of the Render farm (software)
Support and administration of enterprise storage platforms and file systems.
Monitor system health, performance, and infrastructure alerts using monitoring tools such as Grafana and Nagios.
Works independently and in teams on administrative and technical projects
Produce and update documentation using Confluence
Collaborate with other technology teams on various projects and to support artists workflows and production requirements
You will partake in an on-call rotation to provide support outside working hours.
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