Ferryhopper is an equal opportunity employer that welcomes diversity and is committed to inclusion in the workplace. We do not accept discrimination and harassment of any kind. This policy applies to all employment practices within our company.
The Company
Ferryhopper is revolutionising online ferry booking, aiming to change the way people travel by ferry. We are collaborating with more than 360 ferry companies across 63 countries, bringing a fresh and seamless ferry booking experience. We always strive to cater to the needs of all travellers and keep improving our services.
If you want to know more about the team, read about Ferryhopper in a nutshell.
The role
As a Junior IT Support Engineer, you will primarily support our Customer Service Department, ensuring employees have the tools, systems, and technical assistance they need to perform their daily tasks efficiently. You will also contribute to day-to-day IT operations, workstation management, employee onboarding and offboarding, and maintaining a reliable IT environment. The ideal candidate is organized, communicative, and eager to learn, with the ability to work in a fast-paced environment while maintaining a high level of service quality. You will work closely with the IT team, reporting to the IT Lead, gaining hands-on experience across different IT systems and processes while contributing directly to the daily IT operations and support of our Customer Service Department.
Responsibilities
Requirements
Nice to have
The annual salary range for this position is 14.000 - 16.000 gross, under Greek Labour Law.
Benefits
The health of our company and the success of our products are directly related to the health of our team and the work environment we create for ourselves. With this in mind, we strive to provide an inclusive and positive working environment. In this respect, we offer:
Remote & Hybrid Policy:
Presta suporte técnico aos serviços de autoatendimento e caixas eletrônicos, diagnosticando incidentes, monitorando operações, orientando usuários e coordenando escalonamentos para manter os serviços disponíveis.
Provide Level 1 and Level 2 IT support, manage user access and equipment, and maintain Zendesk and AI chat systems while improving service workflows, security, and operational reporting.
Provide L1 and L2 IT support for employees, manage user onboarding and devices, troubleshoot technical issues, and contribute to device imaging, internal IT documentation, and event support.
Provides onsite and online IT helpdesk support, resolving employee technology and access issues while managing devices, onboarding, ticket queues, and workplace systems to keep teams secure and productive.
Provides Tier 1–2 end-user support while helping maintain cloud services, networks, security controls, and IT assets to keep organizational systems secure, reliable, and efficient.
