Handle escalated customer complaints across chat, email, and phone, investigate complex issues, and help deliver fair outcomes while identifying trends and improving customer support processes.
Ferocia jobs
Ferocia is a technology company focused on reinventing banking and developing digital banking experiences.
๐ข Financial Services๐ฐ Digital Banking
4 open roles at Ferocia
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๐ 3 days ago
๐ ๐ฆ๐บ Melbourne - Hybrid๐ฐ A$75k - A$85k / year๐ผ Full-Time๐น Mid-level๐ Customer Support Specialist
๐ 7 days ago
Leads complex technical delivery across product and engineering teams, clarifying ambiguity, coordinating end-to-end work, and aligning stakeholders to deliver high-quality outcomes.
๐ ๐ฆ๐บ Melbourne - Hybrid๐ฐ A$140k - A$160k / year๐ผ Full-Time๐ธ Senior๐ช Technical Project Manager
๐
Sep 22
Lead hands-on data governance implementation by mapping data domains, profiling assets, tracing critical data elements, and establishing data quality practices across the Digital Division.
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Sep 1
Own the strategy and delivery of financial-crime tools across Bendigo Group brands, partnering with engineers, designers and stakeholders to shape roadmaps, ship features and protect customers and staff.
๐ ๐ฆ๐บ Melbourne - Hybrid๐ฐ A$140k - A$160k / year๐ผ Full-Time๐น Mid-level๐ Product Manager
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