Senior OBT Success Manager

Your Mission:

Your job is to make sure every TMC that launches actually performs: that its agents are trained and using the tool, its corporate accounts are migrating on schedule, and bookings are happening on Engine. You’ll be the primary relationship owner for a portfolio of TMCs and their key corporate accounts, the first call when something goes wrong, and the person who turns a quiet launch into a growing partnership.

What You’ll Do:

• Own post-launch success for a portfolio of TMC partners and their corporate accounts, from first booking through sustained GBV growth on Engine content
• Partner with the Implementation Manager from contract signature through launch: own the commercial and relationship track while Implementation owns configuration, agent training, and first booking
• Define a corporate-account migration plan and activation milestones with each TMC, hold both sides accountable to them, and own the handoff from Implementation to ongoing success management
• Monitor TMC health across trips booked, lodging attached to Engine content, agent and traveler adoption, account migration pace, and support volume; flag risks and act before they compound
• Lead QBRs for strategic TMCs and regular health check-ins for smaller agencies, and use them to set the next quarter’s plan with each partner
• Serve as the first line of escalation for post-launch TMC issues, coordinating with Implementation, Support, and Product to drive resolution
• Identify expansion within each TMC’s footprint (additional corporate accounts, air and car on Engine content, Groups and Engine X) and co-sell in partnership with the Business Development team
• Bring TMC and agent feedback to Product and Implementation; you speak for the live TMC base internally

What You'll Bring to Engine:

• 8+ years in partner success, customer success, or strategic account management, ideally in corporate travel, TMC or booking-tool products, or B2B SaaS
• Track record of managing a portfolio of B2B relationships with measurable revenue or GBV outcomes
• Experience working alongside or coordinating with implementation or technical teams without owning the implementation yourself
• Strong data orientation: you use metrics to diagnose problems and steer partner conversations
• Strong communicator, written, verbal, and async: you can boil a complex partner situation down to a clear update for your VP
• Comfortable structuring your own work without much direction

Preferred

• Prior experience at, or selling into, a TMC: you understand how agencies make money, how they work with GDSs, and what it takes to move a corporate account onto a new booking tool
• Familiarity with corporate booking tools, GDS content, or hotel distribution
• Experience building or contributing to health scoring models, QBR frameworks, or partner onboarding playbooks
• Exposure to commission, override, or GBV-based commercial models

Applications for this role will be accepted through February 12, 2027 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline.