Customer Support Specialist

About Elorus
Elorus develops online invoicing, time tracking, expense management, and financial management software for freelancers and businesses around the world. For over a decade, we've been helping thousands of businesses simplify their daily work and gain better control over their finances.

We're a small, dedicated team that combines years of experience with a commitment to continuously improving our products. We value thoughtful problem-solving, collaboration, and great customer service.

About This Position
At Elorus, we believe great software deserves equally great support. That's why we offer free customer support to all our users, regardless of their subscription plan.

We're looking for a Customer Support Specialist who enjoys helping people, solving problems, and learning how things work.

As part of our support team, you'll be the first point of contact for our customers, helping them with everything from everyday product questions to more complex technical issues. You'll take ownership of customer requests, investigate problems, and work closely with your teammates to find effective solutions.

This is a hands-on role that combines direct customer communication with technical troubleshooting. You'll have the opportunity to develop in-depth product knowledge, contribute to improving our support resources, and help shape the overall customer experience.

What You’ll Do

• Provide friendly, professional, and effective customer support via phone, live chat, and email.
• Investigate and troubleshoot customer issues, from basic product questions to more complex technical problems.
• Take ownership of customer requests and follow through until they are resolved.
• Create and maintain helpful support resources, including guides, FAQs, and troubleshooting articles.
• Identify recurring issues, document customer feedback, and collaborate with the product and development teams to improve the user experience.
• Help customers understand new features and make the most of the Elorus platform.

Requirements

• At least 2 years of experience in customer support, technical support, or a similar customer-facing role.

• Excellent verbal and written communication skills in both Greek and English, with the ability to explain complex concepts clearly and simply.
• Strong problem-solving and analytical skills, with a methodical approach to investigating and resolving issues.
• Empathy, patience, and a customer-focused mindset, with a genuine interest in understanding and helping users.
• Technical aptitude and confidence working with software applications, including the ability to quickly learn new tools and technologies.
• Strong organizational skills and the ability to prioritize requests, manage multiple issues, and follow through to resolution.
• Willingness to handle a variety of customer inquiries, including regular phone support and more complex troubleshooting.
• Curiosity and a continuous learning mindset, with a desire to develop in-depth product knowledge.

Preferred Qualifications

• Previous experience supporting SaaS products or other business software.
• Familiarity with invoicing, accounting principles, or financial management processes.
• Professional experience in accounting, finance, business administration, or FinTech.
• Experience creating support documentation, knowledge base articles, or user guides.

Benefits

• Competitive compensation based on experience.

• Fixed monthly meal allowance.
• Private health insurance.
• Hybrid work model (on-site and remote).
• Access to modern tools and opportunities for continuous learning and professional development.
• A friendly, collaborative work environment where your ideas and contributions matter.