(1119856) Technical Product Owner - API Integrations

Technical Product Owner – API Integrations

Diversified Services Network, Inc. (DSN) is seeking a full-time Technical Product Owner – API Integrations to join our team in your choice of our Chicago, IL, Peoria, IL, Irving, TX, or Broomfield, CO office locations. We offer a hybrid work model, full benefits, PTO, 401k, and more! If you're looking to grow your career within an extremely reputable, stable Fortune 100 company - let's talk!

Position Overview

The Technical Product Owner – API Integrations serves as the bridge between customers, commercial teams, integration partners, software engineering, and support organizations, ensuring successful partner implementations while shaping the next generation of integration capabilities. You'll join a global digital and technology organization that builds industry-leading solutions for customers and dealers worldwide, leveraging telematics, data, analytics, cloud technologies, and AI across more than 1.5 million connected assets.

Key Responsibilities

• Define and write features, user stories, acceptance criteria, and release requirements for new integration capabilities.
• Partner with customers, dealers, software vendors, and technology partners to gather integration requirements and drive successful implementations, including onboarding third-party partners that connect equipment and telematics data to the platform.
• Collaborate with engineering teams to define new API capabilities, webhook functionality, event-streaming solutions, and data-sharing services.
• Support API onboarding, credential management, documentation reviews, developer enablement, integration testing, and troubleshooting.
• Work with support teams to build onboarding procedures, troubleshooting guides, escalation paths, and Tier 1 / Tier 2 operational support readiness.
• Drive improvements to customer self-service onboarding experiences and integration management workflows.
• Enable data distribution through APIs, Snowflake Data Sharing, Kafka, Kinesis, webhooks, and emerging integration technologies.

Team & Work Environment

• Member of the Digital Operations Product Support team, reporting directly to the manager with weekly 1:1s.
• Daily collaboration, both asynchronous and live, with engineering teams in India and Slovakia, plus weekly alignment and update meetings with development teams.
• Hybrid schedule with 2 days per week onsite.

Requirements

Qualifications

Education & Experience

• Bachelor's degree (required) or Master's degree and 5–7 years of experience in Product Ownership, Product Management, Business Analysis, Technical Program Management, Solutions Engineering, or a similar software delivery role.

Technical Skills

• Strong requirements-authoring skills within Agile product development, including backlog management, cross-functional planning, and business sign-off practices.
• Working knowledge of REST APIs, HTTP methods, request and response payloads, authentication, error handling, and integration architecture.
• Experience supporting customer-facing APIs, developer platforms, SaaS integrations, data products, or enterprise integration solutions.

Soft Skills

• Strong analytical, problem-solving, facilitation, and prioritization skills.
• Excellent written and verbal communication, with the ability to engage audiences ranging from engineers to commercial stakeholders.
• Ability to translate technical integration needs and customer problems into prioritized, actionable product work.

Benefits

• 401(k)
• Dental insurance
• Vision Insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid Holidays

Please follow the link to our website for a list of job openings in Engineering, IT, Project Management, and more! https://www.dsnworldwide.com

Expected Compensation: $125,000 - 130,000 per annum