Customer Success Manager - US
Guide enterprise customers through integrating Constructor’s search and discovery services, prioritize their needs, troubleshoot issues, and help them achieve successful product launches and results.
D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.
New models of teaching and learning enable a personalized, student-centric experience – and deliver improved retention, engagement, satisfaction, and results for learners of all ages – in schools, campuses, and companies.
D2L is disrupting the way the world learns, by providing the next generation learning environment and solutions to engage and inspire learners. And most importantly, by giving customers a platform that is easy, flexible, and smart. No other company provides a solution as robust and innovative as D2L.
D2L has had a singular mission for 25 years and is dedicated to that same mission in the years ahead: to transform the way the world learns – and by doing so, we will help improve human potential globally.
Every application we receive is personally reviewed by a member of our Talent Acquisition team - yes, a real person looks at your resume! While we use AI tools internally to streamline tasks like meeting notes, summaries, and administrative work, these tools never rank resumes, make hiring decisions, or influence candidate evaluations.
JOB SUMMARY:
The Technical Account Manager (TAM) is a trusted advisor to D2L's premier customers providing technical guidance for their infrastructure, on-going projects, and support issues; all while focusing on their operational and development systems. The TAM will provide a vital role in supporting customers' current and future environments, while keeping their success and satisfaction as a key business driver.
HOW WILL I MAKE AN IMPACT?
WHAT YOU'LL BRING TO THE ROLE:
Competencies:
Skills
This posting is for a current vacancy
The expected base salary range for a new hire in this role is listed below. The annualized base salary offered is determined by each candidate’s relevant knowledge, skills, education, training and experience. It is aligned to ensure both internal and external competitiveness using market data for the geographic location and industry. As part of the total compensation at D2L the role may be eligible for additional benefits including a Wellness Subsidy, Equity Grants, Variable Incentive, and more.
Don’t meet every single requirement? We strongly encourage you to still apply! At D2L, we are committed to creating a diverse and inclusive environment. We encourage your application even if you don't believe you meet every single qualification outlined, because we love to help our people grow and develop!
Why we're awesome:
At D2L, we are dedicated to providing you with the tools to do the best work of your life. While some of our perks and benefits may vary depending on location or employment type, we are proud to provide employees with the following through #LifeAtD2L:
Guide enterprise customers through integrating Constructor’s search and discovery services, prioritize their needs, troubleshoot issues, and help them achieve successful product launches and results.
Own client relationships and program delivery, lead performance discussions, and turn client goals and data insights into actionable plans while coordinating solutions across Product, Engineering, Analytics, and Project Management.
Serve as a trusted technical advisor to enterprise customers, guiding privileged access deployments, resolving complex issues, monitoring customer health, and advocating for customer needs across product and engineering teams.
Own major banking and enterprise customer relationships, guide renewals and expansion, and build the playbooks and workflows that help a growing SaaS customer success function scale.
Own relationships with strategic and enterprise customers, improve adoption and operational performance, identify account risks and growth opportunities, and coordinate Nash teams to deliver customer value.