SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.
SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.
AI DEPLOYMENT MANAGER - JAPAN
As an AI Deployment Manager (ADM) at SpaceXSI, you'll own the post-sale journey for a portfolio of enterprise customers, driving adoption, retention, and expansion. You'll help organizations successfully roll out Grok, Grok Build, Grok Bot, and Grok APIs and evolve how they work with AI across knowledge work and coding. You'll operate at the center of each account, partnering with developers, admins, and executives while working closely with Sales, Field Engineering, Product, and Support. You'll shape rollout strategy and influence SpaceXSI's roadmap priorities through customer insight.
RESPONSIBILITIES:
Manage a book of business with our top enterprise customers, owning the long-term success of each account
Engage CTO / VP / SVP Engineering stakeholders to demonstrate ROI and guide AI-driven organizational change
Lead enterprise rollouts end-to-end: onboarding, enablement, internal champions, and scaled adoption
Turn high-impact use cases into durable, repeatable workflows across teams
Monitor account health and usage data to drive renewals and expansion with AEs
Represent the customer internally, synthesizing feedback and influencing product priorities
BASIC QUALIFICATIONS:
Fluent Japanese and business-level English
PREFERRED SKILLS AND EXPERIENCE:
Experience working at the intersection of business and technology and thriving in customer-facing roles
Able to translate customer needs into clear technical plans and measurable outcomes
Understand modern engineering and knowledge-work orgs, the SDLC, developer and knowledge-worker workflows, and tool adoption
Communicate comfortably with multiple functions around an enterprise including developers and senior executives
Analytical and operational, using data to prioritize and drive action
Already a power user of Grok, Grok Build, Grok Bot, or Grok APIs (or modern AI tools for knowledge work and coding) with strong opinions about what great looks like (big plus)
Own post-sale success for enterprise customers by leading AI adoption and rollout strategy, driving retention and expansion, and translating customer insights into product priorities.
Own enterprise customers’ post-sale journey by leading AI adoption and rollout strategy, driving retention and expansion, and translating customer insights into product priorities.
Own post-sales success for a portfolio of enterprise customers, guiding onboarding, adoption, renewals, and expansion while translating product usage into measurable business outcomes and ROI.
Manage strategic enterprise customer relationships, guide implementation delivery, and help financial services clients realize value and ROI while growing accounts through retention and expansion.
Manage customer success for a portfolio of local government accounts, leading onboarding, adoption, renewals, and growth while building trusted relationships and improving retention.
