HOTEL SERVICE ENGINEER-EUROPEAN POSITION

Position Summary:

The Hotel Services Engineer shall support the respective Manager ensuring the maintenance standards are achieved. This position must perform a variety of tasks. From preventative maintenance to repair, this position should strive to keep the maintenance standards at a high-quality level.

Employee may be required to perform any other job-related duties assigned by their supervisor , management or the Chief Engineer. All duties and responsibilities are to be performed in accordance with the Company's Safety, Quality and Environmental standards.

Qualifications:

• Five years minimum experience in technical/engineering maintenance on a cruise ship or a land-based facility.
• Previous supervisory experience with the ability to train and coach employees.
• Extensive knowledge of Galley, Laundry, and Hotel/F&B equipment, plumbing systems , as well as joining/carpentry experience .
• Good communication/social skills, to communicate in a multicultural environment with all levels of employees and management.
• Able to read and interpret technical drawings, instruction manuals and schematic diagrams for equipment that has mechanical, outfitting and structural components.
• SOLAS Lifesaving and Fire Fighting Training according to SOLAS and STCW requirements for passenger ships (Preferred)
• Ability to demonstrate leadership, co-ordination and problem solving skills when performing routine and contingency tasks in order to minimize organization

bottlenecks, negative guest impact and down-time of equipment.

Competency:

Job Skills/Results:

Key Performance Indicators (KPI’s):

• KPI’s assigned to position/department.

Operational Effectiveness:

• Demonstrates the ability to work and co-operate with all onboard teams in order to ensure minimum impact to Hotel and Ships’ overall operation.
• Maintains safety as primary concern and ultimate priority when conducting routine, project and unscheduled tasks.
• Understands and complies with the company's environmental policies and is committed to safeguarding the environment.
• Ensures AVO system is operational and issues are closely monitored and are being resolved in a timely manner providing excellent service to both Guests and Crew.
• Leads the team in order to get issues resolved and executed in an effective manner.
• Responsible for cost containment and budget disposition through the proper use, handling and maintenance of spare parts, consumables, chemicals and general supplies.
• Assists the AMM in the reporting and management of planned maintenance and identifies, recommends, creates requisitions and work orders in the AMOS system.

Leadership:

Leadership Effectiveness:

• Stays “above the line” and accepts ownership for achieving results in all areas of accountability including SGI, ratings, expenses, USPH, Workplace Safety and Crew Satisfaction
• Inspires team through encouragement and recognition of outstanding performance
• Fosters team unity and inspires commitment to GFM
• Collaborates well and works up, down and across the organization
• Creates a climate of trust and mutual respect

07/01/2027