Are you passionate about creating a safer online environment where scams, fraud, and cyber grooming are prevented? We have exciting opportunities for Full-Time German-Speaking Content Moderators/Customer Support Agents in sunny Malta! Please note that you must be available to work morning and late shifts until midnight on a rotational basis.
Tasks;
• Understand, follow, and remain knowledgeable of client policies and guidelines.
• Visually navigate and review images, accounts, and text-based content.
• Provide accurate, valid, and complete information to customers by using appropriate methods/tools.
• Meet personal/customer support targets.
• Evaluate and make decisions in accordance with defined policies and guidelines.
• Report and provide feedback on trends, common end-user mistakes and questions to manager, in a timely manner.
• Escalate violations of client policies and instances of fraud using internal tools and processes.
• Identify improvement opportunities in workflow, automation and suggest solutions to relevant teams.
• Interface effectively with other internal and client teams.
• Balance priorities of workflow in line with stakeholder expectations.
• Participate in training to conduct correct and accurate moderation policies.
• Support different workflows, clients, and markets as and when required.
Requirements
Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
• Native in German and English
• No prior experience is necessary. What matters to us is your drive and dedication to making a positive impact in the digital world. If you possess English reading and written skills, proficient computer skills, the ability to make quick and accurate decisions, attention to detail, a can-do attitude, and a willingness to learn and adapt, we want to hear from you!
Benefits
Full Training for 2 weeks. (candidate should be onsite during this time)
Hybrid work after the training, and can be remote, in the mainland of Malta
Health insurance- following 6 months of employment Career Progression opportunities Relocation
- Pick up the candidate from the airport to the hotel
- Accommodation in the hotel paid by the company, (booked for 5 nights then it can be extended up to 3 weeks)
- reimbursement of the flight ticket (paid in the salary after 6 month probation)
Provide excellent customer support through voice and chat channels, ensuring timely responses and accurate record-keeping in the CRM system.
Provide hybrid customer support by resolving issues for clients and technicians through calls and emails, ensuring effective communication and problem-solving.
Responsible for supporting and managing customer service processes, acting as a liaison between clients, authorized technical assistance, and internal teams.
As a Customer Service Assistant, you will manage administrative protocols, collaborating across departments to ensure customer satisfaction and excellence in service interactions.
Responsável por atender solicitações de usuários via chat, registrar interações, identificar melhorias no atendimento e apoiar a equipe em demandas operacionais.
