🕒 3 days ago
The Associate - Operations will handle inbound customer calls, resolve queries related to insurance transactions, and ensure high-quality customer service in a dynamic environment.
Customer Service with German
📅 Mar 13, 2024
Customer ServiceGerman Language ProficiencyCommunication SkillsComputer Skills
📜 Description
- Handle incoming phone calls from customers and address their inquiries.
- Resolve customer concerns regarding orders, including returns and complaints.
- Assist with customer accounts and invoices.
- Adapt to shift work, including afternoons and weekends.
- Receive training and support if new to the role.
🛠️ Requirements
- Excellent communication in German is a prerequisite.
- You have a pleasant demeanor, good communication skills and a customer-oriented approach.
- You know how to use a computer, are eager to learn and can quickly find your way around a new environment.
- You can get used to working in shifts between Monday and Sunday from 09:00 to 22:00, including public holidays and weekends.
Full job description
Do you like to speak German well? Are you looking for work from home, including start day and training? Can you adapt to shift work, especially afternoon and weekend shifts? We have an interesting job opportunity for you!
What will your job be?
Handling incoming phone calls from customers, answering their questions and resolving their concerns regarding orders (returns, complaints, late shipments, damaged goods), customer accounts, invoices, etc. invoices, etc.
If you've never done anything like this before, don't despair, we'll be happy to teach you everything.
Requirements
- Excellent communication in German is a prerequisite.
- You have a pleasant demeanor, good communication skills and a customer-oriented approach.
- You know how to use a computer, are eager to learn and can quickly find your way around a new environment.
- You can get used to working in shifts between Monday and Sunday from 09:00 to 22:00, including public holidays and weekends (the weekly working fund is 38.75 hours). Part-timers are also accepted.
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