Customer and Supplier Follow-up Executive - Remote

Euro Packaging is looking for an experienced Customer & Supplier Follow-up Executive to manage customer and supplier communication, track shipments, follow up on payments and documentation, and ensure timely updates across its operations.

Company Details

Euro Packaging, part of EP Group, is a global packaging manufacturer and supplier serving the retail, foodservice and e-commerce industries. The company manufactures, sources and supplies packaging products, supported by international supplier partnerships and logistics operations.

Website: https://www.epgroup.co.uk/

Requirements

• Minimum 3 years of experience in a customer-facing role.

• Excellent spoken and written English, with the ability to communicate confidently with international customers and suppliers.

• Prior experience handling customer or supplier communication over phone and email.

• Comfortable making a high volume of outbound calls and following up persistently but professionally.

• Good email writing, communication and interpersonal skills.

• Experience with spreadsheets, email and basic computer applications.

• Strong organisational skills, attention to detail and ability to manage multiple follow-ups independently.

• Ability to work remotely with a reliable internet connection and a dedicated workspace.

• Candidates must be based in India.

Responsibilities

• Make outbound calls to customers and suppliers to follow up on shipments, deliveries, payments and pending documentation.

• Communicate with customers and suppliers through phone calls and emails to obtain timely updates.

• Send follow-up emails to confirm conversations, request missing information and escalate delays.

• Maintain accurate records of calls, conversations, shipment updates and commitments in the company's internal systems.

• Maintain a structured follow-up schedule to ensure no pending query or commitment is missed.

• Proactively identify and escalate shipment delays, payment issues, documentation gaps and disputes to the internal team.

• Build and maintain professional relationships with customers and suppliers through clear and consistent communication.

• Ensure all communication and updates are recorded accurately and shared with the relevant stakeholders.

Job Details

Remote, India

Interview Process

• Recruiter Screening

• Communication Assessment

• Hiring Manager Interview

Important Note

ClanX is a recruitment partner, helping Euro Packaging hire a Customer & Supplier Follow-up Executive.