Recoveries & Claims Officer

A little about us

Capricorn is one of Australia and New Zealand’s largest and most dynamic Member-owned organisations. Since 1974, we’ve provided our Members with financial and business solutions to make running a business easier. Our flagship Trade Account offers instant credit with over 1600 Preferred Suppliers, simplified monthly expenses, and a generous rewards program. 

We have a strong foundation in the automotive and machinery aftermarkets. Our vibrant community includes over 31,000 Members across Australia and New Zealand, from national franchises to your local family workshop. Last year, Capricorn facilitated nearly $4bn in sales with our Preferred Suppliers. 

At Capricorn, we're about more than just products and services. We work hard to ensure that our Members, Suppliers and People feel like they're part of something bigger - a Community which is connected and supported to make a difference, while having some fun along the way!

We’re seeking a customer-focused professional to play a key role in supporting our Recovery Claims team. In this position, you will contribute to minimising company costs by managing recoveries efficiently, fairly, and in line with policy terms and internal procedures.

What you’ll do

• Manage the end-to-end recoveries process from initial notification through to finalisation.
• Review claim documentation, set and update reserves, and appoint service providers (including external recovery agents).
• Assess and determine liability, negotiate outcomes with third parties and insurers on a daily basis.
• Ensure accurate application of policy terms, limits, and excesses when maintaining recovery files.
• Develop and execute strategies on complex matters to achieve timely and effective outcomes.
• Build strong relationships with members, insurers, and internal stakeholders through clear and proactive communication.
• Deliver a high standard of file management and maintain thorough knowledge of protection wordings and procedures.

What you’ll bring

• Strong analytical and problem-solving skills.
• Excellent communication skills, both written and verbal.
• Proven ability to negotiate and achieve sound commercial outcomes.
• Ability to work autonomously and manage competing priorities.
• High attention to detail and strong organisational skills.
• Conflict resolution and stakeholder management skills.
• Commitment to delivering a high level of service.

Experience

• Demonstrated insurance experience with a strong background in motor claims (essential)
• Proven experience assessing liability and managing third party interactions (essential)
• Proficiency in Microsoft Office, particularly Outlook (essential)
• Experience with claims systems (desirable)

A little on life at Capricorn

Joining our community is about more than just a job, so here’s what’s in it for you:

• Work flexibility – We’re all unique, and so are the ways in which we work. We have Hybrid (2 days working from home) written into our policy.

• Development Opportunities – your success is ours too. We provide training opportunities and development to give you the tools you need to grow.

• Paid parental leave – during life’s most important times, we support parents’ leave (for both parents) and their transition back to work.

• Get social – our social calendar is full, with a range of different virtual and face-to-face events to keep us connected.

• A place you want to be – from the sweeping city views, coffee on tap and the general buzz of our team, Capricorn is a place you want to be.

• A cherry on top – we’ve got a heap of benefits that our team actually use, including a fantastic reward and recognition program, wellness program, additional leave purchase and so much more!

• Amazing Benefits – Unlock amazing benefits at Capricorn. We offer all staff free gym membership near the office, discounted private health benefits and all-inclusive working from home kits to get you started!

Sound like you’d be a good fit?

If you are ready to become part of a growing community and make a real impact, get in touch today.

For further information, support with your application and details on Capricorn, please visit our website at capricorn.coop/careers