As a Relationship Manager, you'll own the full client journey from the moment Marketing hands off a prospect, through account opening, first funding and first trade, to ongoing servicing, retention and reactivation. You'll be the primary point of contact for a portfolio of retail trading clients, working to maximize their lifetime value while ensuring every interaction reflects our regulatory and service standards.
Beyond day-to-day account management, you'll represent the company at premium client events, in-house seminars, trade fairs and financial expos, and you'll need to pass the relevant CMFAS exams to be appointed as a Licensed Representative.
Responsibilities:
Operational Duties
- Oversee day-to-day flow across the sales funnel, resolve clients' issues promptly, execute service recovery, monitor client satisfaction and drive Net Promoter Score.
- Identify and propose initiatives to improve sales efficiency, resilience and service quality.
- Manage a portfolio of clients, ensuring satisfaction with our products and services.
- Deliver against KPIs including sales conversion, first-time deposits, introductory calls, CBV and referrals.
Education
Requirements:
Minimum Qualifications
- Diploma or degree in any discipline.
- Meets MAS's Fit and Proper Criteria, including integrity, competence and regulatory reputation/history.
- Meets the eligibility criteria to be appointed as a Representative for CMS Licensees, including minimum academic qualification and examination requirements.
- Good understanding of the MAS regulatory environment, particularly when servicing and offering financial products to retail clients.
- Demonstrated experience in financial sales, with a focus on retail clients.
- At least 3 years of experience in financial services operations within MAS-regulated firms, preferably with exposure to products such as securities, OTC derivatives (including CFDs), collective investment schemes, and knock-out options.
- Experience in retail investments, trading and/or retail financial services.
- Strong analytical, problem-solving and stakeholder engagement skills.
- Excellent written and verbal communication skills in English.
- Experience handling client complaints.
- High ethical standards and commitment to integrity and transparency.
- Resilient under pressure and adaptable in a fast-paced environment.
Preferred Qualifications
- Experience in fintech, brokerage, asset management or capital markets.
- Knowledge of CRM and enterprise workflow systems.
- Demonstrated skill in building client relationships.
- Prior experience in a client servicing function.
What will you get in return:
Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
Work-Life Harmony: Join a company that genuinely cares about you—because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Be a key player at the forefront of the digital assets movement, propelling your career to new heights! Join a dynamic and rapidly expanding company that values and rewards talent, initiative, and creativity. Work alongside one of the most brilliant teams in the industry.
