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Provides advanced Windows and macOS support, leads complex incident resolution, and guides Service Desk operations through technical mentorship, process improvements, and collaboration with Technology teams and vendors.

Windows 10/11macOSMicrosoft 365Exchange Online

Leads IT Operations strategy and teams, overseeing service desk support, corporate systems, procurement, incident management, and facilities while improving employee and customer support and advising senior leadership.

IT OperationsIT Service Management (itsm)Incident ManagementService Desk

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