🕒 yesterday
Leads the Customer Success organization, setting strategy and developing teams while owning retention, adoption, satisfaction, and growth across insurance carrier relationships.
VP, Client Service (Healthcare- Life Sciences + BioPharma)
🕒 2 days ago
HealthcareLife SciencesClient ServiceStrategic Account Growth
📜 Description
- Own and grow a strategic enterprise account, driving revenue expansion, delivery success, and client satisfaction.
- Partner with Business Development to identify opportunities aligned with engineering, cloud, data, product engineering, and AI capabilities.
- Advise C-suite clients on enterprise transformation and AI-enabled solutions.
- Lead multi-year account strategies and executive business reviews.
- Oversee portfolio performance, including pipeline, forecasting, financial results, margins, risk, and compliance.
- Lead cross-functional teams delivering complex transformation programs and build high-performing teams.
🛠️ Requirements
- 15+ years of consulting, client service, or account leadership experience within healthcare or life sciences organizations.
- 10+ years leading technology-enabled business transformation initiatives, including digital modernization and enterprise program delivery across pharmaceutical, biotech, payer, or healthcare enterprises.
- Deep expertise in life sciences commercialization processes, including pricing, rebates, contracting, and distribution models within pharmaceutical and biopharma organizations.
- Proven experience growing strategic enterprise accounts through engineering services, including cloud modernization, data platforms, product engineering, and AI-enabled business transformation.
- Familiarity with life sciences commercial platforms supporting rebate adjudication, pricing, contracting, or chargeback processes.
- Proven success managing large client portfolios and driving revenue growth within consulting, digital transformation, or professional services environments.
- Outstanding executive presence with the ability to influence C-suite stakeholders and lead strategic transformation discussions.
- Strong leadership experience guiding cross-functional consulting, engineering, and delivery teams in complex enterprise environments.
- Excellent communication, negotiation, and presentation skills.
- BA/BS degree or equivalent consulting experience
Full job description
We are seeking a strategic executive Client Services Partner located in Texas to lead and grow a strategic enterprise healthcare and life sciences client relationship, driving engineering-led business transformation, business modernization, and AI-enabled innovation across complex global organizations. This VP-level role is accountable for end-to-end client success, strategic account growth, and operational excellence, partnering closely with C-suite clients and Bounteous leaders. This role will play a critical part in expanding Bounteous’ Life Sciences consulting capabilities, shaping industry strategy, and growing strategic client partnerships across the healthcare ecosystem.
***Location: Dallas, TX area preferred. Candidates elsewhere in Texas may be considered if they can meet client onsite requirements.
Role & Responsabilities
Preferred Qualifications
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