Sales Admin, Extensions - On Demand

🌍 Redefining how people live.

At Blueground, we believe that when your base is reliable, the world opens up. That’s why we’re building the world’s leading platform for living.

Every year, 350 million people move between cities—yet today’s housing options haven’t caught up with the needs of this modern, mobile generation. Blueground was built to change that.

With 40,000+ homes across the globe, available for stays from a few days to a year or more, we’re just getting started. We’re on an exponential growth path to redefine living and create an entirely new category. Our edge? Powerful proprietary tech, operational excellence, and a team that executes with speed and discipline.

Our culture is grounded in five principles:

• Guests First – Every decision starts with their experience.
• Move Fast – We value speed, momentum, and action.
• Dive In – The magic is always in the details, and we go deep.
• Embrace Change – Change isn’t a disruption; it’s how we grow.
• Keep It Honest – Transparency accelerates progress—and strengthens relationships.

If you’re ready to do the best work of your life and help reshape how the world lives, we’d love to meet you.

Position Summary

The Sales, Admin Extension role supports Blueground's On-Demand Sales team by managing lease extensions for guests with existing bookings. This role is responsible for identifying extension opportunities, negotiating updated terms with property partners, and ensuring that all related documentation is completed accurately and on schedule. The ideal candidate combines strong relationship-building skills with meticulous attention to detail, delivering a seamless experience for guests and property partners alike.

Key Responsibilities

• Monitor upcoming lease end dates and proactively contact guests to discuss extension opportunities
• Log and track all extension requests to ensure timely follow-through
• Liaise with property partners to request and negotiate updated pricing for extended stays
• Prepare and present updated quotes to guests, incorporating applicable fees, add-ons, or exceptions
• Secure guest approval and coordinate with property partners to finalize updated lease agreements
• Process completed extensions and update internal systems with accurate dates, pricing, and terms
• Maintain accurate account records and escalate issues that may delay or jeopardize an extension

Skills & Competencies

• Attention to Detail: Able to manage a high volume of accounts without letting dates, documents, or details slip
• Communication: Native-like fluency in English, written and verbal, with the ability to communicate clearly and professionally with guests
• Customer Service & Rapport Building: Builds trust with customers and makes them feel confident their stay is in good hands, with clear, concise communication
• Negotiation: Comfortable presenting options and addressing objections through a consultative, solutions-oriented approach
• Organization & Self-Direction: Manages a high-volume pipeline independently, prioritizing time-sensitive tasks effectively
• Adaptability: Learns new software and internal systems quickly and maintains clean, accurate records
• Composure Under Pressure: Handles competing deadlines and guest concerns with patience and professionalism
• Collaboration: Partners effectively with Sales, Customer Experience, and Operations to complete extensions

Qualifications

• 1–2 years of experience in customer service, sales support, account management, or a related field
• Native-like fluency in English required, written and verbal
• Experience with CRM or customer support software preferred; training provided on Blueground's internal systems
• Demonstrated ability to manage a high volume of accounts or tasks with accuracy and minimal error
• Strong written communication skills for professional correspondence and documentation
• Prior experience in real estate, corporate housing, or hospitality is a plus but not required

Benefits

• Competitive compensation package
• Private health Insurance
• Meal Allowance
• Enhanced parental leave
• Complimentary accommodation at Blueground locations
• A culture that embraces Diversity, Equity, and Inclusion at its core