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Associate, Phone Support - DACH

🕒 10 days ago
📍 🇦🇹 Vienna - Hybrid🥁 Junior🛟 Customer Support Specialist📢 🇩🇪 German Required📢 🇬🇧 English Required💼 Full-Time
Phone SupportCustomer ServiceUser Feedback AnalysisZendesk

📜 Description

  • Provide world-class service to our users primarily through phone support, and occasionally via tickets or live chat.
  • Deliver timely, professional assistance that drives satisfaction and loyalty.
  • Align daily with your manager and collaborate closely to meet team and company targets.
  • Dive into user feedback to identify key product or feature requests and share meaningful insights with internal teams.
  • Spot opportunities to streamline and improve support processes.

🛠️ Requirements

  • Experience in phone-based customer support is a plus.
  • Communicate clearly and professionally.
  • Fluent in German (C2) and comfortable in English (B2+).
  • Thrive in a fast-moving, dynamic environment and are open to shift work (including evenings/weekends).
  • Experience with tools like Zendesk is a plus, not a must.

Benefits

  • Support for your mental wellbeing – Access confidential coaching
  • Counselling
  • Mental health resources whenever you need them through
  • Continuous learning and growth – Grow your skills and stay ahead in your career with unlimited access to Udemy's library of online courses
  • Exclusive perks and rewards – Enjoy discounts
  • Perks from partners worldwide across lifestyle
  • Wellness
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