The Market to Sales Business Analyst (M2S BA) will shape, prioritize, and deliver solutions for the Market to Sales workstream, collaborating with stakeholders and development teams.
Support enterprise clients in migrating from Avaya and Cisco contact center platforms to Five9 CCaaS, focusing on provisioning and user support for voice platforms.
Design and implement complex call routing solutions in a dynamic contact center environment using technologies like Avaya, Cisco, and Five9 to enhance operational efficiency.
Support a large-scale Avaya environment upgrade and datacenter migration by auditing, configuring, and maintaining Avaya systems for enterprise clients.
This role ensures the smooth operation of finance software applications, focusing on configuration, administration, and minimizing disruptions during peak reporting cycles.
Leads the maintenance and administration of finance software applications globally, ensuring smooth operations and minimal disruption during peak reporting cycles.
Join a technical pod to build and operate cloud portal workloads across Azure and GCP, focusing on DevOps and DevSecOps practices including infrastructure as code and secure CI/CD pipelines.
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