Join a dynamic team at a leading e-commerce platform in the Netherlands and Belgium, where you will play a crucial role in delivering exceptional customer service. As a part of a vibrant and informal work culture, you will engage with customers through various channels, ensuring their inquiries are addressed effectively and efficiently.
• Handle inbound calls, chats, and emails from consumers and partners
• Assist with after-sales inquiries related to orders, payments, and complaints
• Utilize multiple internal and external tools to resolve issues
• Provide mentorship and training to new team members
• Contribute to maintaining high customer satisfaction metrics
Requirements
What do you need to be successful at this job?
• C1 level in the support language (Dutch)
• B2 level in English for training purposes
• No prior experience required, but sales experience is preferred
• Advanced stress tolerance and PC knowledge
• Strong problem-solving and multitasking skills
• Eligible to work in Greece (EU citizenship or Greek work permit)
Benefits
By joining this role, this is what you can expect:
Full-time, flexible, auto-renewable Contract
Make it your Next Job Without Boundaries!
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Atlean World is going to be your recruitment partner during the whole journey!
Guiding Your Odyssey with Atlean World:
Personal Touchpoint:
As soon as you hit “Apply,” one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.
Q&A Session:
Have questions? Curiosities? Our recruiters are your go-to resource. We’ll address all your queries, ensuring you have a comprehensive understanding of the opportunity you’re stepping into.
Making it Happen:
Once you’re well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.
Ongoing Support:
Your journey doesn’t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we’re here for you.
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