About the Company:
Aidey is an AI-first Business Process Outsourcing company — the human layer powering the world's most ambitious AI-native companies. We staff the last mile of customer experience, technical success, back-office operations, and sales, operating remotely from the Philippines. Every process we run is designed AI-first and finalized by a senior human, so our clients inherit better quality, faster cycles, and a lower cost base. Trusted by global brands including Nokia and Wix, Aidey is where human intelligence meets machine scale.
About the Client:
The Client's company is designed to optimize shopper experiences to increase conversion rate, AOV & revenue. The Client's app seamlessly integrated into Shopify, BigCommerce, Magento, and WooCommerce, the client's company delivers AI-Search, Collection filters, Merchandising, Personalization, Similar Styles, and Complete-the-Look.
About the Position:
We're looking for a Product Support Specialist to answer support tickets and guide customers through the platform.
Requirements
Benefits
• Fully remote, long-term opportunity
• Work directly with US-based teams
• Stable full-time schedule
• Clear processes and structured work
• Opportunity to grow into higher-level roles
Atende estudantes, instituições de ensino e órgãos públicos, esclarece dúvidas sobre serviços e mantém cadastros e dados de programas de estágio atualizados por diferentes canais de atendimento.
Handle inbound customer calls and chats, resolving service and billing questions with clear communication, active listening, and attention to detail while using customer service systems and technology.
Provide first-touch technical and account support to Jamf customers by diagnosing issues, guiding users through workflows, and resolving inquiries across phone, chat, and email.
Estagiário(a) de Consultoria Técnica apoiará clientes na resolução de dúvidas e problemas, simulará cenários, contribuirá com melhorias e testes e criará demonstrações para facilitar integrações.
Handle inbound family enquiries, follow up on leads, and coordinate childcare-centre tours while providing a professional first impression and maintaining accurate bookings and records.
