AdNet/AccountNet, Inc. is a WOSB, MBE and WBE owned human capital management firm, founded in 1990. We blend the best in people with the ongoing demands of the workplace by providing high-quality teams and subject matter experts.
Job Title: Energy Efficiency Customer Care Agent
Job Description:
Our client, a leader in utility energy efficiency programs, is seeking a motivated and detail-oriented Customer Care Agent to join their team. This is an exciting opportunity to support commercial and residential energy programs while providing excellent service to program participants. There are three (3) shifts for this position:
8:30am EST to 5:30pm EST
9:00am EST to 6:00pm EST
10:00am EST to 7:00pm EST
Key Responsibilities:
Process energy incentive applications, reviewing for eligibility.
Provide inbound and outbound support to applicants and program participants via phone and online chat
Perform back-office processing in support of utility clients and their customers
Achieve daily, weekly, and monthly performance metrics and quality standards
Maintain confidentiality of client and customer information
Perform data-intensive tasks accurately while meeting deadlines
Adapt quickly to process changes and contribute to team problem-solving efforts
Qualifications & Skills Required:
Proficiency in MS Office applications (Word, Excel, PowerPoint, Outlook)
Strong data entry skills and attention to detail; ability to type 45–50 WPM
Excellent analytical, writing, and communication skills
Ability to collaborate effectively with internal staff, clients, and vendors
Strong problem-solving skills and the ability to analyze situations and recommend solutions
Flexible and adaptable, able to handle multiple priorities in a fast-paced environment
Positive attitude, high energy, and enthusiasm for helping program participants
Ability to work independently and in a team environment
High school diploma or GED
Excel and database navigation skills are required
Preferred Experience:
Experience in application processing, customer service, and a fast-paced environment
AdNet is built on the foundation of unconditional Acceptance and Belonging in our practices, processes, and relationships.
Support customers with logistics and delivery questions across phone, chat, and email, resolving issues, documenting interactions, and working with teammates to maintain service quality.
Respond to calls from families and schools about student inquiries, scholarship applications, and funding status, helping callers find answers and ensuring students are registered.
Support customers throughout their healthcare journey by resolving enquiries across chat, email, and phone, assisting with order processing, and coordinating with pharmacies and internal teams.
Monitor real-time safety alerts, coordinate emergency escalations through resolution, troubleshoot triggered alerts, and keep lone workers informed of hazards while delivering timely, professional customer support.
Respond to escalated customer technical issues, resolve end-user requests using manuals and scripted responses, and coordinate ongoing issues between operations, clients, and engineering teams.
