Community Supports Coordinator, VA

The Role:

The Community Supports Coordinator supports the Community Supports Division by managing caregiver onboarding and member admissions. This role ensures a smooth transition from referral through admission, helping members and caregivers navigate the onboarding process while maintaining accurate documentation and compliance requirements.

The Community Supports Coordinator works closely with the Community Engagement team, Case Managers, health plans, and internal operations teams to coordinate services, resolve onboarding challenges, and provide a positive experience for members and caregivers.

Primary Responsibilities

• Manage the onboarding process from referral through admission, coordinating caregiver hiring requirements, member enrollment, and required documentation.

• Guide caregivers through application completion, compliance requirements, orientation, and timekeeping procedures, providing consistent follow-up throughout the hiring process.

• Support member admissions by collecting required documentation, communicating onboarding progress, and addressing questions or concerns regarding the initiation of services.

• Respond to member and caregiver inquiries through phone, chat, text, and email, resolving issues and coordinating with internal teams and Case Managers as needed.

• Maintain accurate caregiver and member records in Salesforce and other tracking systems, monitor onboarding progress, and support health plan coordination, closed-loop referral requirements, and HIPAA compliance.

This is a hybrid position, coming into the El Segundo office 1x per month.

Work Schedule: Business hours are 8:00 a.m. to 6:00 p.m. Pacific Time. Depending on the position and business needs, employees may be required to work any scheduled shift within these operating hours.

What You Bring to the Table:

Qualifications

• High school diploma or GED required; bachelor's degree preferred.

• Minimum 1 year of customer service experience or experience in a service-oriented role.

• Experience supporting customers or applicants through onboarding, enrollment, or other multistep processes.

• Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

• Spanish-speaking ability preferred.

Skills

• Customer service and relationship building

• Strong written and verbal communication

• Organization, time management, and attention to detail

• Problem solving, sound judgment, and adaptability

• Microsoft Office proficiency and accurate recordkeeping