Manager, Resource & Capacity Management, GOC

Manager, Resource & Capacity Management, GOC

Role Summary and Impact

As part of the Global Operations Centre (GOC), you will work closely with teams across the United States, Europe, and Asia to deliver high-impact solutions in a collaborative, multicultural environment. We are looking for an Manager who will:

• Process execution and operational ownership: Execute approved staffing processes across demand intake, capacity review, allocation, deployment, bench management, reporting and escalations. Translate direction into actions, owners and deadlines, ensuring accurate systems, clear handoffs and operational coverage.
• Demand fulfillment and allocation management: Fulfill confirmed demand by balancing client needs, skills, seniority, availability, utilization and employee development. Approve routine allocations, resolve scheduling conflicts and ensure effective deployment of available resources.
• Data control, reporting and performance follow-through: Maintain accurate staffing data across trackers, Power BI and resource management systems. Review utilization, allocations, availability, demand coverage and workforce changes; report exceptions, investigate root causes and track corrective actions against KPIs.
• Stakeholder management and escalation execution: Serve as the operational staffing contact for delivery leaders, People and Talent Acquisition, aligning demand, timelines and solutions. Lead operational escalations, document decisions and escalate complex or unresolved issues to the Senior Manager with recommended actions.
• Team coordination and quality standards: Prioritize and oversee Associates’ and Senior Associates’ daily work, providing guidance, coaching and hands-on support. Review allocations, reports and stakeholder updates to ensure quality, consistency and effective handoffs.
• Continuous improvement through execution insight: Distinguish execution gaps from process-design issues, assess impacts and recommend improvements to the Senior Manager. Implement, test and document approved changes, track their impact and reinforce responsible handling of confidential employee and client information.

Skills and Experience

If this opportunity looks right for you, we are looking for candidates who have:

• Bachelor’s degree or equivalent relevant experience in business, HR, operations, analytics, project management or a related field.

• Approximately 5 to 7 years in resource management, staffing, workforce operations or comparable professional services, with experience owning operational processes and coordinating or coaching junior colleagues.
• Advanced English level (B2–C2).

• Advanced Excel skills and strong Power BI proficiency for analysis, data validation and reporting.

• Experience with resource management or PSA tools (e.g., Retain or Trinity), and media, advertising, digital operations or international matrixed organizations is preferred.

Life at WPP Media & Benefits

Our passion for shaping the next era of media is powered by our commitment to Be Extraordinary, investing in our employees to inspire transformational creativity. We also Lead Optimistically, firmly believing in and Championing Growth and Development for every individual. This commitment allows WPP Media employees to leverage the extensive global WPP Media & WPP networks to pursue their passions, build vital professional connections, and learn at the cutting edge of marketing and advertising.

We Create an Open environment built on trust and respect, where everyone feels they belong and has opportunities to progress. This inclusive culture is fostered through a variety of employee resource groups and frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our comprehensive benefits package reflects this commitment, including competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We believe the best work happens when we're together, fostering creativity, collaboration, and connection in this open and supportive environment. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. Please note that while our philosophy is the same across WPP, benefits may vary by office/country.

For Mexico:

This position is available in a Remote or Hybrid Work Modality. The candidate must perform their work from any location within Mexico. Only Mexican nationals residing in the country or foreign nationals with a valid work permit may apply. Remote work from abroad is not permitted under any circumstances.

For Colombia:

This position is in a Remote or Hybrid Work Modality and must be performed within Colombian territory. Only candidates residing in Colombia with a valid work permit may apply. Remote work contracts do not allow employment or relocation abroad.