Account Manager (Pharma/MarTech domain)

Make Every Experience Matter     Viseven is an AI-native Intelligent Experiences Enabler for life sciences, helping pharma and biotech organizations move from fragmented content operations to connected, compliant, and measurable omnichannel engagement with HCPs and patients. By combining proprietary technology — eWizard, eVa, Kheiron, and Lexi — with agentic AI and strategic consulting, we support the full content lifecycle: from creation and MLR validation to localization and omnichannel publishing. Our clients include Top 50 life sciences, pharma, biotech, and medtech companies around the globe. Why Viseven?  Purpose in Every Service  Your work will contribute to solutions that help pharmaceutical companies bring innovations to market faster and improve how healthcare information reaches people globally. We build technology with purpose — because better communication can lead to better health outcomes.   Care and Connection  We believe great work happens when people feel supported, trusted, and connected. At Viseven, collaboration, knowledge sharing, and genuine care are part of everyday work — for our teammates, clients, and communities. From charity and sustainability initiatives to an inclusive and supportive environment, we grow stronger together.   Grow and Go Beyond  We encourage bold ideas, ownership, and continuous growth. Whether it’s leading new initiatives, shaping products, or expanding your expertise, you’ll have the opportunity to make a visible impact and evolve alongside a global organization.  What We Offer  Competitive compensation with performance-based salary reviews

Responsibilities:

Build trusted relationships with customer decision-makers and stakeholders across regions.

Act as a strategic partner, providing expert advice on Viseven's full portfolio and recommending solutions that address customer needs.

Develop and execute mid- and long-term account strategies, including growth, upselling and expansion opportunities.

Manage account profitability, annual and quarterly budget planning, and financial performance.

Oversee initiatives and projects across the portfolio, ensuring activities remain on track and stakeholders stay aligned.

Coordinate communication between customers, regional teams and internal Viseven functions.

Monitor solution and service adoption, proactively address blockers and drive continuous improvement.

Ensure high customer satisfaction through regular engagement, timely issue resolution and effective expectation management.

Lead customer meetings, present Viseven solutions and translate high-level requirements into actionable plans.

Collaborate with Sales and Delivery teams to identify new opportunities and ensure successful onboarding and execution.

Proactively grow the network within the region for existing and new accounts to ensure Viseven visibility within identified organizations.

Hands-on coordination, management and execution of digital projects and solutions for the client, with background support from the technical team.

Sustain existing and develop new opportunities within accounts, including expansion into new divisions and clusters, to increase Viseven revenue.

Devise a scalable onboarding process for strategic accounts, communicating with decision-makers and stakeholders on the customer side.

Conduct sales research and identify new sales opportunities.

Create and implement workflow and process improvements to enhance current operational processes.

Document processes and maintain sales department records.

Own the full sales cycle within the assigned territory: proactively hunt and qualify new business opportunities, and lead them through to closing, alongside developing and growing existing accounts.

Required Skills & Experience: