The Team Lead Operations for OpenData will manage the Data Stewardship team, ensuring data quality and leading operational processes within the APAC region.
Team Lead - ODC
📜 Description
- Lead and mentor a dynamic remote team of approx. 50, fostering a proactive, high-performing environment at scale
- Identify opportunities to integrate AI into operational workflows to accelerate web research and enhance data quality
- Take full ownership of team KPIs, ensuring daily targets for data quality and volume are met
- Partner closely with engineering teams to build, test, and scale innovative AI-driven tooling and process automation
- Drive the implementation of quality and efficiency projects for cohesive team operations
🛠️ Requirements
- Leadership: You have experience leading or coordinating others in a professional or fast-paced environment
- Tech-Forward Mindset: A strong understanding of process workflows
- Remote Effective: You are comfortable working remotely and can work effectively and autonomously in an international environment
- Effective Communication: You can distill complex instructions into simple, actionable steps for a large, diverse, and remote workforce
- Problem-Solving & Data Literacy: You are comfortable looking at performance data to identify bottlenecks and can suggest practical solutions to keep the operation running smoothly
✨ Benefits
- Opportunity to work in a diverse and international workspace
- Life insurance
- Charity bonus
- Pension bonus
- Fitness reimbursement
Full job description
The Role
Veeva Link’s vision is to build connected data applications that improve research and patient outcomes.
As a Team Lead for one of our Data Operations teams, you will lead a remote team of 50+ freelancers who execute on large-scale data generation pipelines. You will design business processes and drive process improvements as well as technology improvements.
You plan and control these business processes and support their execution by removing barriers for your team members. Your primary focus is to improve process efficiency and reduce defects. As a first-line manager and servant leader, you deliver operational metrics associated with your process and results while keeping your team engaged.
To thrive in your role, you are highly motivated to lead and have a “can do” attitude. You are results-oriented, analytical, organized, and socially skilled. You communicate effectively with leadership, analysts, engineers and researchers.
The ideal candidate for this role has a strong interest in people management, a process-oriented mindset, and an excellent work ethic. Whether you choose to work at home or in one of our offices, you enjoy working with autonomy and in an international environment. We have a great remote working culture where people work hard, have fun, and grow.
What You'll Do
Requirements
Nice to Have
Interviewing with Veeva
We value your time and believe in a transparent hiring process. Here is the process you can expect.
- A conversation with the hiring manager
- A practical case exercise
- A final conversation with our group's Senior Leader.
Perks & Benefits
Compensation
Similar jobs
Search more Operations Manager jobsOwn patient-facing BPO partnerships by managing partner performance, using data to improve conversion and service quality, and building the processes and strategy needed to scale customer experience operations.
As Security Operations Lead, you'll direct the SecOps squad, architect SIEM solutions, and drive AI and automation to enhance threat detection and incident response across a growing organization.
Lead Technical Advisors ensure smooth operations by leading and training teams in Diesel-Electric locomotives maintenance and repair, while driving continuous improvement and compliance.
Lead the Change Management workstream for the WX transformation, guiding stakeholders through organizational transitions and ensuring smooth adoption of the new operating model.
