Senior Managed Services Consultant
Lead post-implementation delivery and optimize billing environments as a Senior Managed Services Consultant, building trusted relationships with customers and mentoring junior consultants.
Here at Valiantys, we are one of the worldโs largest Atlassian partners, helping organizations work better through scalable, people-centered solutions. As an Atlassian Platinum Solution Partner with a global footprint, we support customers across industries as they adopt ITSM, Agile at Scale, and modern work management practices.
Our teams work at the intersection of strategy and delivery, partnering closely with customers to translate complex business challenges into clear, actionable solutions built on best practices and leading platforms.
Join Valiantys and be part of something extraordinary!
The Principal Transformation (TX) Consultant is a senior advisory leader responsible for helping clients define, structure, mobilize, and realize complex business and technology transformations. The role partners with senior business and technology leaders to translate strategic ambition into an executable transformation agendaโincluding target outcomes, investment priorities, transformation roadmaps, operating models, governance, organizational readiness, and value realization measures.
Operating at the intersection of strategy, portfolio, program, and project management (3PM), organizational change management (OCM), operating-model design, technology-enabled transformation, and value realization, the Principal Consultant brings practical technology and AI fluency to support informed decisions without serving as a technical architect or engineering specialist.
Assess current-state capabilities and define transformation strategies, target operating models, business cases, roadmaps, and measurable outcomes.
Evaluate options and recommend clear choices based on value, complexity, risk, dependencies, investment, and time to value.
Maintain traceability from strategy through delivery, adoption, and realized value; identify reprioritization and recovery needs early.
Design and improve portfolio and program intake, prioritization, planning, funding, governance, and performance management.
Facilitate portfolio decisions using strategic alignment, value, cost, risk, dependencies, and available capacity.
Define decision rights, governance models, performance measures, and operating cadences.
Identify systemic execution barriers and recommend practical improvements to portfolio and transformation performance.
Assess change impacts, stakeholder needs, leadership alignment, organizational readiness, and capacity for change.
Define integrated OCM strategies covering sponsorship, communications, capability building, adoption, reinforcement, and measurable readiness.
Engage change-management specialists when required and ensure adoption considerations are embedded in transformation design.
Facilitate executive workshops, steering committees, and governance forums.
Translate complex issues into decision-ready narratives and pre-wire key trade-offs with senior stakeholders.
Build trusted-advisor relationships across business and technology functions while navigating competing priorities toward enterprise outcomes.
Maintain practical AI fluency and advise clients on relevant use cases and implications for operating model, workforce, governance, risk, and adoption.
Shape pursuits and advisory propositions, including problem framing, approaches, outcomes, assumptions, risks, and expansion opportunities.
Monitor scope, engagement economics, and changing client expectations; surface commercial impacts early.
Coach consultants and strengthen the Transformation practice through quality reviews, reusable methods, offerings, intellectual property, thought leadership, and talent development.
10+ years of experience in management, technology, or transformation consulting, with substantial senior client-facing leadership; bachelorโs degree or equivalent experience.
Proven leadership of complex business or technology transformations from strategy through execution, adoption, and value realization.
Strong consulting capabilities in structured problem solving, analysis, business cases, roadmaps, workshops, executive storytelling, and recommendations.
Demonstrated expertise in 3PM, including prioritization, investment decisions, governance, capacity, sequencing, portfolio performance, and execution.
Practical operating-model and OCM experience, with the ability to connect business strategy to technology-enabled transformation and AI implications.
Executive-grade communication, sound judgment in ambiguity, team leadership, commercial awareness, and experience contributing to pursuits.
Experience advising Financial Services, Manufacturing, or Healthcare clients, particularly in regulated or complex enterprise environments.
Experience with Atlassian, enterprise work management, ITSM/ESM, DevEx, SDLC modernization, cloud, data and analytics, digital workplace, or related transformation areas.
Experience with enterprise PMOs, transformation offices, portfolio functions, operating models, or associated planning and work-management platforms.
Relevant OCM, portfolio, program, agile, or product credentials.
Experience with AI-enabled transformation, consulting offerings, intellectual property, or thought leadership.
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