🕒 3 days ago
Troubleshoot customer issues across PostHog products, own cases through resolution, and contribute code, documentation, and workflow improvements that make technical support more effective.
Tech Support L1/L2 Messaging(Mandarin)
📅 Dec 11, 2025
Technical SupportCustomer SupportBackup And RecoveryDisaster Recovery
📜 Description
- Troubleshoot complex technical issues involving backup infrastructure and disaster recovery.
- Support enterprise backup solution implementation, configuration, and monitoring.
- Assist customers with backup, restore, disaster recovery, and data archive management.
- Troubleshoot Windows Server, virtualization, and networking issues.
- Create technical and incident documentation and communicate with customers in supported languages.
🛠️ Requirements
- Bachelor’s degree in Computer Science, Information Technology, or equivalent relevant experience.
- 3-5 years’ experience in technical or customer support, preferably in enterprise backup and recovery.
- Hands-on software expertise; familiarity with Veritas, Veeam, NetBackup, or Avamar is a plus.
- Strong troubleshooting skills with Windows Server, VMware or Hyper-V, and networking fundamentals.
- Experience implementing, configuring, and monitoring enterprise backup solutions.
- Excellent written and verbal English and Chinese or Japanese communication skills.
- Windows is mandatory; Linux is not required.
Full job description
The Technical Support Engineer provides expert technical support to enterprise customers for backup, recovery, and data management suite. This position requires proficiency in troubleshooting, remote problem solving, and strong communication skills for resolving complex technical issues involving backup infrastructures and disaster recovery.
Requirements
1. Bachelor’s degree in Computer Science, Information Technology, or equivalent relevant experience.
2. Minimum 3-5 years’ experience in technical/customer support, preferably within enterprise data backup and recovery environments.
3. Solid hands-on expertise with software; familiarity with alternative backup tools like Veritas, Veeam, NetBackup, or Avamar is a plus.
4. Strong troubleshooting skills in Windows Server, Linux, VMware/Hyper-V, and networking fundamentals[2][1].
5. Experience with implementation, configuration, and monitoring of enterprise backup solutions.
6. Excellent written and verbal communication skills – English and Chinese or English and Japanese
Desired Skills
1. Suite (Backup, Restore, Disaster Recovery)
2. VMware, Hyper-V administration
3. Data backup and archive management
4. Technical and incident documentation
5. TCP/IP, DNS, and network troubleshooting
6. Disaster recovery planning and testing
7. Customer-first attitude and problem-solving mindset.
Mandatory skills:
Linux - not required
Windows - Mandatory
- Exchange On prem,
- M365,
- Microsoft SQL,
- SharePoint
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