We are looking for a Mandarin interpreter to support a healthcare project. You will facilitate accurate and clear communication between healthcare professionals and Mandarin speaking clients. Candidates should be comfortable working remotely and managing their tasks independently from a home-based setup.
Requirements
Key Requirements:
Fluent in Mandarin and English (spoken).
Minimum SPM or Diploma qualification.
Comfortable working night shifts.
Benefits
Basic Salary: RM 3,500 – RM 4,500
Night Shift Allowance: RM 25 per night (approx. RM 550/month)
Performance Bonus
Internet Allowance Provided
Comprehensive Health Benefits
Annual Leave & Medical Leave
Estimated Total Monthly Earnings: RM 5,000+
Handle guest inquiries and issues across communication channels, resolve cases with care and sound judgment, and coordinate with internal teams and partners to deliver a smooth guest experience.
Support Italian-speaking viewers across phone, chat, and email by resolving account, application, and technical issues while promoting suitable services and maintaining accurate customer and sales records.
Guide customers through digital car-rental pick-up, from verification and booking questions to getting on the road, using phone, email, and video support while coordinating with international stations.
Monitor and evaluate customer support interactions, coach agents against quality standards, analyze service metrics, and identify process improvements that strengthen customer satisfaction and service delivery.
Support guests and partners across phone, email, and messaging by resolving inquiries, owning customer issues, and improving service processes across Agoda’s travel products.
